PG
Phindi G
1 reviews | Active since Dec 2024
08 Jan 2025, 16:31
Rushed Service, Wrong Product
Upon contacting Mondo about a CELLPHONE contract I wanted, I got almost immediately called by an agent whom I told that I was interested in an iPhone or Samsung. She took through the deals according to affordability and after all the hassles I went through with Vodacom and Skynet, I only received a SIMCARD. The agent signed me up for a SIMCARD contract. And now that I want a cancellation, no agent is contacting me.
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Replies (2)0
Replies (2)
Mondo's replyOfficial
08 Jan 2025, 16:51Hi Phindi,
I trust this finds you are well.
We sincerely apologize for any inconvenience you may have experienced. Please rest assured that we are looking into the matter and will be in touch with you shortly to address your concerns.
Regards,
The Mondo Team
I trust this finds you are well.
We sincerely apologize for any inconvenience you may have experienced. Please rest assured that we are looking into the matter and will be in touch with you shortly to address your concerns.
Regards,
The Mondo Team
Mondo's reply08 Jan 2025, 16:51
Official
Hi Phindi,
I trust this finds you are well.
We sincerely apologize for any inconvenience you may have experienced. Please rest assured that we are looking into the matter and will be in touch with you shortly to address your concerns.
Regards,
The Mondo Team
I trust this finds you are well.
We sincerely apologize for any inconvenience you may have experienced. Please rest assured that we are looking into the matter and will be in touch with you shortly to address your concerns.
Regards,
The Mondo Team
Mondo's replyOfficial
09 Jan 2025, 09:54Hi Phindi,
I trust this finds you well.
We sincerely apologize for any inconvenience you may have experienced. As we have discussed over the phone call that a cancellation has been logged and your Sim card should be cancelled within the next 24-48 working hours.
Regards,
The Mondo Team
I trust this finds you well.
We sincerely apologize for any inconvenience you may have experienced. As we have discussed over the phone call that a cancellation has been logged and your Sim card should be cancelled within the next 24-48 working hours.
Regards,
The Mondo Team
Mondo's reply09 Jan 2025, 09:54
Official
Hi Phindi,
I trust this finds you well.
We sincerely apologize for any inconvenience you may have experienced. As we have discussed over the phone call that a cancellation has been logged and your Sim card should be cancelled within the next 24-48 working hours.
Regards,
The Mondo Team
I trust this finds you well.
We sincerely apologize for any inconvenience you may have experienced. As we have discussed over the phone call that a cancellation has been logged and your Sim card should be cancelled within the next 24-48 working hours.
Regards,
The Mondo Team