WT
Wendy T
1 reviews | Active since Apr 2019
19 Sept 2023, 16:56
RUN RUN RUN SERVICE IS BAD ( NO WORDS TO DESCRIBE HOW BAD)
DONT GO TO THEM THEY ARE THE WORST SERVICE YOU CAN GET... RUN RUN RUN. 6 WEEKS AND NO DELIVERY.. SIES MAN ALL PROMINSES. 27 CALLS HAVE BEEN MADE TO THEM. NOT ALLOWED TO SPEAK TO A MANAGER THEY WILL EMAIL THEM. OBVIOUSLY AFTER 10 CALLS 3 WEEKS NO MANAGER HAVE EVER PHONED. MOST WORST PATHETIC SERVICE YOU CAN GET..
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
20 Sept 2023, 09:14Hi Wendy,
Thank you for sharing your experience with us. We're sorry to hear that it didn't meet your expectations or the standards we hold ourselves to. We appreciate your feedback and want to ensure that we make things right.
We see that DSV has attempted to deliver however they were unsuccessful due to authentication failure. We have escalated for DSV to attempt delivery again. We'll keep you updated.
Our goal is to make sure you always have a positive experience with us in the future. We sincerely apologise for any inconvenience.
We see that DSV has attempted to deliver however they were unsuccessful due to authentication failure. We have escalated for DSV to attempt delivery again. We'll keep you updated.
Our goal is to make sure you always have a positive experience with us in the future. We sincerely apologise for any inconvenience.
Warm Regards,
The Mondo Team
Mondo's reply20 Sept 2023, 09:14
Official
Hi Wendy,
Thank you for sharing your experience with us. We're sorry to hear that it didn't meet your expectations or the standards we hold ourselves to. We appreciate your feedback and want to ensure that we make things right.
We see that DSV has attempted to deliver however they were unsuccessful due to authentication failure. We have escalated for DSV to attempt delivery again. We'll keep you updated.
Our goal is to make sure you always have a positive experience with us in the future. We sincerely apologise for any inconvenience.
We see that DSV has attempted to deliver however they were unsuccessful due to authentication failure. We have escalated for DSV to attempt delivery again. We'll keep you updated.
Our goal is to make sure you always have a positive experience with us in the future. We sincerely apologise for any inconvenience.
Warm Regards,
The Mondo Team
WT
Wendy T's updateReviewer Update
20 Sept 2023, 14:50I think that all of ou are the most un helpfull customer service ever....I APP**** THEN ASK FOR MANUEL DELIVERY YOUR STUPID SYSTEM DOESNT TAKE MY FINGER PRINT MY 1ST PHONE TOOK ME 3 MONTHS. I APP**** FOR A MANUEL DELIVERY 27 TIMES. FROM THE 1 CUSTOMER SERVER TO THE OTHER. WHAT CAN NOT BE UNDERSTOOD THAT I WORK WITH CHEMICALS YOU SH>>>>>T FINGER PRINT SYSTEM DOES NOT WORK IT NEEDS TO BE DELIVERED MANUELLY AS REQUESTED 27 TIMES, WITH 27 DIFFERENT CALLERS. HOW MANY TIMES ONGOING DOES THAT HAVE TO BE EXPLAINED OVER AND OVER. EVEN THE MANAGER CANT KEEP UP WITH PROMISES
WT
Wendy T's update20 Sept 2023, 14:50
Reviewer Update
I think that all of ou are the most un helpfull customer service ever....I APP**** THEN ASK FOR MANUEL DELIVERY YOUR STUPID SYSTEM DOESNT TAKE MY FINGER PRINT MY 1ST PHONE TOOK ME 3 MONTHS. I APP**** FOR A MANUEL DELIVERY 27 TIMES. FROM THE 1 CUSTOMER SERVER TO THE OTHER. WHAT CAN NOT BE UNDERSTOOD THAT I WORK WITH CHEMICALS YOU SH>>>>>T FINGER PRINT SYSTEM DOES NOT WORK IT NEEDS TO BE DELIVERED MANUELLY AS REQUESTED 27 TIMES, WITH 27 DIFFERENT CALLERS. HOW MANY TIMES ONGOING DOES THAT HAVE TO BE EXPLAINED OVER AND OVER. EVEN THE MANAGER CANT KEEP UP WITH PROMISES
WT
Wendy T's updateReviewer Update
27 Sept 2023, 14:48AND STILL AWAITING THE BAD SERVICE..... PROMISED IT WILL BE SORTE AND CONTACTED ON FRIDAY.... WHOOPY NO PHONE CALL..... WHOOPY BIOMETRIC SERVICE PHONED AGAIN YESTERDAY TO DELIVER THE PHONE, STILL CANNOT BE DELIVERED AS THEY DONT TAKE MY FINGER PRINT.... AND SO ONGOING BAD SERVICE EVEN FROM MANAGEMENT.. SIES MAN
WT
Wendy T's update27 Sept 2023, 14:48
Reviewer Update
AND STILL AWAITING THE BAD SERVICE..... PROMISED IT WILL BE SORTE AND CONTACTED ON FRIDAY.... WHOOPY NO PHONE CALL..... WHOOPY BIOMETRIC SERVICE PHONED AGAIN YESTERDAY TO DELIVER THE PHONE, STILL CANNOT BE DELIVERED AS THEY DONT TAKE MY FINGER PRINT.... AND SO ONGOING BAD SERVICE EVEN FROM MANAGEMENT.. SIES MAN