Run around

On Wednesday the 13th Jan, I was contacted by advisor by the name of George he offered me a Sim only deal and I requested that it be on my current Sim card he then agreed to have this arranged. I loved the way he handled my call and was extremely impressed by his customers service delivery on the phone. I then received the new Sim card on the 15th even more impressed as he said it could take between 3-5days. I then called vodacom call center and they advised it was not done on my current Sim but on the new one offered. I called Mondo who then advised I need to have a Sim swop done in store, called the store and was advised to cancel the contract and reapply. I called Mondo again and requested the cancelation which she confirmed was done and can take up to 3days,in the meantime I need to apply on the website.

I'm extremely unhappy with the fact that I have to run around and try and get this sorted which initially I was approached by the advisor.