JG
Jayd G

1 reviews | Active since Oct 2017

26 Oct 2017, 12:51

Rude telemarketers!

I have been called by a Mondo Telkom telemarketer for three days! I have been unable to take the call due to work commitments. Today I was able to take the call during lunch and the telemarketer/ sales rep was vert short and rude to me.

She only wanted personal information which I readily gave. However, after asking why she wanted that information (which is my right) she became quite stroppy and rude to me. She then hung up on me.

I understand that telemarketers have a difficult job. I really do. However, she had no right to tall to me like that after I made a simple request.

Mondo, get your employees in check! They are hurting your business.

0
Replies (3)
Mondo
Mondo's reply26 Oct 2017, 13:18
Official

Good day Jayd,

Thank you for raising your query with us.

We value your feedback as this can only help us to improve our service. One of our Senior Consultants will make contact with you shortly to assist you with your enquiry.

Kind Regards,

Mondo Team

***

Best regards,

JG
Jayd G's update26 Oct 2017, 13:45
Reviewer Update
Dear Mondo Team, Thank you so much for your speedy reply. I was just contacted by Kim from client services. She was incredible! I really appreciated her calm, care, and understanding of the situation. Best, Jayd
Mondo
Mondo's reply12 Jan 2023, 11:30
Official


Best regards,