MG
Monica G

1 reviews | Active since Jan 2020

12 Jan 2024, 14:37

Rude Customer Service and Pathetic Service

Your agents are so greedy and desperate for sales they sell you a phone and don’t even advise you that you need to do fingerprints. DSV literally turned around because of biometrics that i was never told I needed to do to get the phone. Now, I go and visit two MTN stores which tell me they don’t do fingerprints anymore as soon as the application is complete you are supposed to get your phone… so now I’ve wasted my time and money. Then your **** agents have a nerve to drop my call like it’s their airtime, like they were the ones messed around, like they are going to pay my debit order. Your company is pathetic and your staff is even more disgusting!

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Replies (1)
Mondo
Mondo's reply12 Jan 2024, 15:37
Official
Hi Monica,

Thank you for taking the time to write to us about your delivery query.
 
We are terribly sorry for the inconvenience and frustration this has caused.
 
The authentication process for MTN online orders is different from the store. We have escalated this to DSV and they will attempt delivery again, they will be in contact with you to schedule an appointment.
 
Regards, 
The Mondo Team