RM
Reuben M

1 reviews | Active since May 2018

30 Sept 2020, 14:25

Rude Consultant from Telkom - Mondo

Hi, I would lodge a complaint for a rude consultant from Mondo Telkom - time of the call was ; 14:02 -phone from number on *** - Phoned on *** - Rude consultant phoning to focusing us to take Telkom products, while we want to cancel the contract, as the contract finishes in October 2020, We want the consultants Managers to contact us to explain the voice call from his consultant. I don't appreciate the manner on how the consultant was forcing to keep Telkom, as he confirm Telkom take a additional year to cancel the contract - and we must except the contract to not be cancel, and its not his concern. The consultant through down the phone on us with no explanation. I would like lodge ombudsman complaint against the Mondo - for there rude and ********* behavior towards existing consumers if not resolved immediately.

0
Replies (5)
Mondo
Mondo's reply30 Sept 2020, 14:35
Official
Hi Reuben, 

We have received your query, one of our dedicated consultants will be in contact with you.

Regards 
The Mondo Team 
Mondo
Mondo's reply30 Sept 2020, 15:27
Official
Hi Reuben, 

Please note that our team has attempted contacting you with no success.

Kindly advise what is the best possible time to contact you.

Regards 

The Mondo Team 
Mondo
Mondo's reply01 Oct 2020, 16:23
Official
Hi Reuben, 

Please note that our team has attempted contacting you with no success.

Kindly respond to our email to advise what is the best possible time to contact you or please provide alternate contact details.

Regards 

The Mondo Team
Mondo
Mondo's reply02 Oct 2020, 13:49
Official
Hi Reuben, 

As discussed with the account holder, please note that we have logged a call assessment for the dispute raised.

Our team will revert with feedback.

Regards 

The Mondo Team 
Mondo
Mondo's reply06 Oct 2020, 10:35
Official
Hi Reuben, 

Please note that our team will be in contact with the account holder during the course of the day to provide an update and resolution.

Thank you for your patience thus far.

Regards, 

The Mondo Team