Rude Call Centre Agent

I received a call this morning from Mondo as my Vodacom contract expires at the end of February. I indicated to Karen when she phoned that I intended to migrate onto prepaid when my contract ended when she explained the price differential and benefits of extending my contract. I found that interesting enough and asked Karen to please call me back as I was in the middle of something where she proceeded to insist that since I was already on the line with her, I should continue. I then insisted that she call me at 4 and she asked if she could call earlier where I then agreed for her to call me at 3.

At 3 she called and explained the benefits but that's when I came to understood that she was referring to a new contract where in then proceeded to say I was comfortable with a month-to-month contract but was unwilling to commit to another 24 month contract and gave my reasons, she went on to say I was already paying a contract, I reiterated my unwillingness to commit to another 2 year contract where she then rudely said "then let's leave it, you'll keep paying R600" before dropping the phone.

That statement is inaccurate even because the money I pay now includes a device fee which will fall away on expiry of the contract. I was still weighing my options, deciding what to do but based on this experience, I would never take a contract with Mondo and my interest in remaining with Vodacom has decreased. Really poor customer service and bad, unnecessary attitude