NB
Nizaam B
1 reviews | Active since Jan 2022
01 Feb 2022, 10:55
Rude ***** at Mondo .... I want the blade laptop delivered this week Still.!!!!
Im gonna say sorry to anyone reading this as I have to vent....the positive reviews you see about them are false they customers are forced to do it. None the less , I've had it ... mondo takes me for a **** each time I call , they said my Device is in the delivery status ... after a week and a half ****all was delivered .... DSV says nothing was sent to them . The girl I chatted to , is more wanting to say OK I must go directly to MTN , she shrugged me off continously she was so ****ing rude .... cause they give zero ****s about the customer. Till today I'm waiting... yet they enstated a debit order on my account.. quick to wanna take peoples money but you people are no blady help... I needed the thing for work purposes... so you are ****ing with my job now... All I want is the God dam laptop ... Stop taking me for a ****!!!
Helpful (0)
Replies (25)0
Replies (25)
Mondo's replyOfficial
01 Feb 2022, 11:14Good day Nizaam,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO177841
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO177841
Regards,
The Mondo Team
Mondo's reply01 Feb 2022, 11:14
Official
Good day Nizaam,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO177841
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO177841
Regards,
The Mondo Team
NB
Nizaam B's updateReviewer Update
01 Feb 2022, 11:16Yeh whatever , I missing out on doing my job cause I have to sit and wait on you guys... you have my number ... dont call me with your problem you have, call me with a solution cause i want it sorted this week.
NB
Nizaam B's update01 Feb 2022, 11:16
Reviewer Update
Yeh whatever , I missing out on doing my job cause I have to sit and wait on you guys... you have my number ... dont call me with your problem you have, call me with a solution cause i want it sorted this week.
Mondo's replyOfficial
01 Feb 2022, 11:20Good day,
Please note that we are looking into your query and a request has been sent to the sales team to have your application finalized.
Once we receive feedback from the sales team, we will advise you accordingly.
We do apologize for the miscommunication.
Regards,
The Mondo Team
Please note that we are looking into your query and a request has been sent to the sales team to have your application finalized.
Once we receive feedback from the sales team, we will advise you accordingly.
We do apologize for the miscommunication.
Regards,
The Mondo Team
Mondo's reply01 Feb 2022, 11:20
Official
Good day,
Please note that we are looking into your query and a request has been sent to the sales team to have your application finalized.
Once we receive feedback from the sales team, we will advise you accordingly.
We do apologize for the miscommunication.
Regards,
The Mondo Team
Please note that we are looking into your query and a request has been sent to the sales team to have your application finalized.
Once we receive feedback from the sales team, we will advise you accordingly.
We do apologize for the miscommunication.
Regards,
The Mondo Team
NB
Nizaam B's updateReviewer Update
01 Feb 2022, 11:35Sales team? Multiple of your staff said it's in the delivery process. And I don't want to be advised accordingly ... you respond when you have a solution not problems you having
NB
Nizaam B's update01 Feb 2022, 11:35
Reviewer Update
Sales team? Multiple of your staff said it's in the delivery process. And I don't want to be advised accordingly ... you respond when you have a solution not problems you having
Mondo's replyOfficial
02 Feb 2022, 08:32Hi Nizaam,
As per our previous response, your query has been escalated to the relevant department for urgent assistance.
Regards,
The Mondo Team
As per our previous response, your query has been escalated to the relevant department for urgent assistance.
Regards,
The Mondo Team
Mondo's reply02 Feb 2022, 08:32
Official
Hi Nizaam,
As per our previous response, your query has been escalated to the relevant department for urgent assistance.
Regards,
The Mondo Team
As per our previous response, your query has been escalated to the relevant department for urgent assistance.
Regards,
The Mondo Team
NB
Nizaam B's updateReviewer Update
02 Feb 2022, 12:16And half the days gone by ... and nothing as usual
NB
Nizaam B's update02 Feb 2022, 12:16
Reviewer Update
And half the days gone by ... and nothing as usual
Mondo's replyOfficial
03 Feb 2022, 09:53Hi Nizaam,
Trust you are well.
Please note that we are currently awaiting feedback regarding your query.
Regards,
The Mondo Team
Trust you are well.
Please note that we are currently awaiting feedback regarding your query.
Regards,
The Mondo Team
Mondo's reply03 Feb 2022, 09:53
Official
Hi Nizaam,
Trust you are well.
Please note that we are currently awaiting feedback regarding your query.
Regards,
The Mondo Team
Trust you are well.
Please note that we are currently awaiting feedback regarding your query.
Regards,
The Mondo Team
NB
Nizaam B's updateReviewer Update
03 Feb 2022, 10:02You basically just said the same **** as yesterday...do your staff need customer service training ? There is such a thing as "managing Customer expectations" most cellular networks apply that in there code of conduct... clearly yall hire just anyone... I expect a response with a solution by close of business today...
NB
Nizaam B's update03 Feb 2022, 10:02
Reviewer Update
You basically just said the same **** as yesterday...do your staff need customer service training ? There is such a thing as "managing Customer expectations" most cellular networks apply that in there code of conduct... clearly yall hire just anyone... I expect a response with a solution by close of business today...
Mondo's replyOfficial
03 Feb 2022, 10:16Hi Nizaam,
Please note that the reason as to why we advised you of the above, is due to your query being escalated to the relevant department.
Kindly note that we have limited access to the system, therefore, we will only be able to advise further, once we receive an update.
Regards,
The Mondo Team
Please note that the reason as to why we advised you of the above, is due to your query being escalated to the relevant department.
Kindly note that we have limited access to the system, therefore, we will only be able to advise further, once we receive an update.
Regards,
The Mondo Team
Mondo's reply03 Feb 2022, 10:16
Official
Hi Nizaam,
Please note that the reason as to why we advised you of the above, is due to your query being escalated to the relevant department.
Kindly note that we have limited access to the system, therefore, we will only be able to advise further, once we receive an update.
Regards,
The Mondo Team
Please note that the reason as to why we advised you of the above, is due to your query being escalated to the relevant department.
Kindly note that we have limited access to the system, therefore, we will only be able to advise further, once we receive an update.
Regards,
The Mondo Team
NB
Nizaam B's updateReviewer Update
07 Feb 2022, 09:31To date I have received nothing, no call back or anything. It's going into week number 3. Nothing was finalized. I would like a call back today with regards to solving this... I've spoken to head office as well... I want a call back today.... ***
NB
Nizaam B's update07 Feb 2022, 09:31
Reviewer Update
To date I have received nothing, no call back or anything. It's going into week number 3. Nothing was finalized. I would like a call back today with regards to solving this... I've spoken to head office as well... I want a call back today.... ***
Mondo's replyOfficial
07 Feb 2022, 14:22Hi Nizaam,
We do apologize for the delay.
Kindly note that a follow up has been made to the sales team for urgent assistance.
Regards,
The Mondo Team
We do apologize for the delay.
Kindly note that a follow up has been made to the sales team for urgent assistance.
Regards,
The Mondo Team
Mondo's reply07 Feb 2022, 14:22
Official
Hi Nizaam,
We do apologize for the delay.
Kindly note that a follow up has been made to the sales team for urgent assistance.
Regards,
The Mondo Team
We do apologize for the delay.
Kindly note that a follow up has been made to the sales team for urgent assistance.
Regards,
The Mondo Team
NB
Nizaam B's updateReviewer Update
07 Feb 2022, 14:28That's really just stallin the process... reason I've been so persistent is because I cannot go to a mtn store because I injured myself and cannot walk... hence me requiring the device to work from home. I've also spoken to mtn head office , and they said I can chose another laptop that you have in stock.. but pay the R199 I was approved for... can someone call me back please I can't not work. You are jeopardizing my job because I am relying on you
NB
Nizaam B's update07 Feb 2022, 14:28
Reviewer Update
That's really just stallin the process... reason I've been so persistent is because I cannot go to a mtn store because I injured myself and cannot walk... hence me requiring the device to work from home. I've also spoken to mtn head office , and they said I can chose another laptop that you have in stock.. but pay the R199 I was approved for... can someone call me back please I can't not work. You are jeopardizing my job because I am relying on you
Mondo's replyOfficial
07 Feb 2022, 14:51Good day,
We do apologize for the above.
Kindly note that due to us having limited access to the MTN system, only the sales team is able to change the deal.
Therefore, this has been escalated and we are awaiting feedback.
Regards,
The Mondo Team
We do apologize for the above.
Kindly note that due to us having limited access to the MTN system, only the sales team is able to change the deal.
Therefore, this has been escalated and we are awaiting feedback.
Regards,
The Mondo Team
Mondo's reply07 Feb 2022, 14:51
Official
Good day,
We do apologize for the above.
Kindly note that due to us having limited access to the MTN system, only the sales team is able to change the deal.
Therefore, this has been escalated and we are awaiting feedback.
Regards,
The Mondo Team
We do apologize for the above.
Kindly note that due to us having limited access to the MTN system, only the sales team is able to change the deal.
Therefore, this has been escalated and we are awaiting feedback.
Regards,
The Mondo Team
NB
Nizaam B's updateReviewer Update
07 Feb 2022, 15:33There must've one sakes person that can call me now please. The day is almost finished
NB
Nizaam B's update07 Feb 2022, 15:33
Reviewer Update
There must've one sakes person that can call me now please. The day is almost finished
Mondo's replyOfficial
07 Feb 2022, 15:43Good day,
Please note that the sales team does not have a automatic dialing system, therefore, only once your details is populated on their system, then only will you be contacted.
Regards,
The Mondo Team
Please note that the sales team does not have a automatic dialing system, therefore, only once your details is populated on their system, then only will you be contacted.
Regards,
The Mondo Team
Mondo's reply07 Feb 2022, 15:43
Official
Good day,
Please note that the sales team does not have a automatic dialing system, therefore, only once your details is populated on their system, then only will you be contacted.
Regards,
The Mondo Team
Please note that the sales team does not have a automatic dialing system, therefore, only once your details is populated on their system, then only will you be contacted.
Regards,
The Mondo Team
NB
Nizaam B's updateReviewer Update
07 Feb 2022, 15:46What you mean populated,? Yes have my details already
NB
Nizaam B's update07 Feb 2022, 15:46
Reviewer Update
What you mean populated,? Yes have my details already
Mondo's replyOfficial
09 Feb 2022, 10:14Good day,
Please note that the above statement means that the sales agent is unable to manually dial your number. Only once your details is sent back to the sales team, then only can they make a call.
Regards,
The Mondo Team
Please note that the above statement means that the sales agent is unable to manually dial your number. Only once your details is sent back to the sales team, then only can they make a call.
Regards,
The Mondo Team
Mondo's reply09 Feb 2022, 10:14
Official
Good day,
Please note that the above statement means that the sales agent is unable to manually dial your number. Only once your details is sent back to the sales team, then only can they make a call.
Regards,
The Mondo Team
Please note that the above statement means that the sales agent is unable to manually dial your number. Only once your details is sent back to the sales team, then only can they make a call.
Regards,
The Mondo Team
NB
Nizaam B's updateReviewer Update
09 Feb 2022, 10:29OK so 3 days have passed , you telling me it takes 3 days to be called back? Or is it physically really that hard to simply get a sales person to a phone that can dial out? I mean sheesh common sense. And by the way, I've emailed your CEO - Mr Mupita .... you guys thought I was joking... we'll see just how funny I can be ... you are all extremely inconsiderate of customers needs of expectations that you set
NB
Nizaam B's update09 Feb 2022, 10:29
Reviewer Update
OK so 3 days have passed , you telling me it takes 3 days to be called back? Or is it physically really that hard to simply get a sales person to a phone that can dial out? I mean sheesh common sense. And by the way, I've emailed your CEO - Mr Mupita .... you guys thought I was joking... we'll see just how funny I can be ... you are all extremely inconsiderate of customers needs of expectations that you set
Mondo's replyOfficial
09 Feb 2022, 10:48Good day,
Please note that your query has been sent through and follow ups have been made.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that your query has been sent through and follow ups have been made.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply09 Feb 2022, 10:48
Official
Good day,
Please note that your query has been sent through and follow ups have been made.
We do apologize for the delay.
Regards,
The Mondo Team
Please note that your query has been sent through and follow ups have been made.
We do apologize for the delay.
Regards,
The Mondo Team
NB
Nizaam B's updateReviewer Update
09 Feb 2022, 10:53You saying the same thing for the past 2 weeks now
NB
Nizaam B's update09 Feb 2022, 10:53
Reviewer Update
You saying the same thing for the past 2 weeks now
Mondo's replyOfficial
09 Feb 2022, 11:10Hi Nizaam,
Please note that we have escalated your query to the management team in order to intervene.
Regards,
The Mondo Team
Please note that we have escalated your query to the management team in order to intervene.
Regards,
The Mondo Team
Mondo's reply09 Feb 2022, 11:10
Official
Hi Nizaam,
Please note that we have escalated your query to the management team in order to intervene.
Regards,
The Mondo Team
Please note that we have escalated your query to the management team in order to intervene.
Regards,
The Mondo Team
NB
Nizaam B's updateReviewer Update
09 Feb 2022, 11:23Oh I thought you're in management, because that's what your staff said... see lies once again
NB
Nizaam B's update09 Feb 2022, 11:23
Reviewer Update
Oh I thought you're in management, because that's what your staff said... see lies once again
Mondo's replyOfficial
09 Feb 2022, 13:06Hi Nizaam,
Please note that the sales team has got back to us and advised that you have been contacted.
Kindly note that your application is in an open status and DSV couriers will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Please note that the sales team has got back to us and advised that you have been contacted.
Kindly note that your application is in an open status and DSV couriers will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Mondo's reply09 Feb 2022, 13:06
Official
Hi Nizaam,
Please note that the sales team has got back to us and advised that you have been contacted.
Kindly note that your application is in an open status and DSV couriers will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
Please note that the sales team has got back to us and advised that you have been contacted.
Kindly note that your application is in an open status and DSV couriers will be in contact with you in order to set an appointment for delivery.
Regards,
The Mondo Team
NB
Nizaam B's updateReviewer Update
09 Feb 2022, 13:16No thanks to you though just sayin , but would like to thank the girl Tasneem for calling me just now.. she's most probably the only person who wasn't off handed or stroppy when speaking to her very nice girl. You should hire more people like her. And not just hire someone for cheap labour wanting to fill a seat. SO THANK YOU FOR BEING KIND TO ME TASNEEM , even though I came across as the bad guy in this story.
NB
Nizaam B's update09 Feb 2022, 13:16
Reviewer Update
No thanks to you though just sayin , but would like to thank the girl Tasneem for calling me just now.. she's most probably the only person who wasn't off handed or stroppy when speaking to her very nice girl. You should hire more people like her. And not just hire someone for cheap labour wanting to fill a seat. SO THANK YOU FOR BEING KIND TO ME TASNEEM , even though I came across as the bad guy in this story.
Mondo's replyOfficial
09 Feb 2022, 13:23Hi Nizaam,
Please note that the above will be addressed with the relevant department regarding the level you have received thus far.
Thank you for the feedback for Tasneem.
Regards,
The Mondo Team
Please note that the above will be addressed with the relevant department regarding the level you have received thus far.
Thank you for the feedback for Tasneem.
Regards,
The Mondo Team
Mondo's reply09 Feb 2022, 13:23
Official
Hi Nizaam,
Please note that the above will be addressed with the relevant department regarding the level you have received thus far.
Thank you for the feedback for Tasneem.
Regards,
The Mondo Team
Please note that the above will be addressed with the relevant department regarding the level you have received thus far.
Thank you for the feedback for Tasneem.
Regards,
The Mondo Team