RUDE AND UNPROFESSIONAL AGENTS

I received a call this evening from number: *** around 19h18 all i can say is that the lady that i was speaking to was very rude, as she asked me if I work for Mosesi, and my question to her is how can I work for Mosesi where as that is my surname, im assuming that was capturing error on your part and a company, now she insists that whats on the system and no where did I stipulate where I work as my application was quiet short. Please please work on improving your customer service skill, she was rude and eventually terminated the call due to the fact that I was correcting her since it was turning into an argument, how do you argue with a potential customer? Or does mondo alway its consultants to just lash out to their "customers" because they can, and where is quality assurance at this point since the very agent advised that the call is recorded for quality and training purposes. So is this the type of training people in your organization get??!! WOW I am appauled to say the least and would rather go for another service provider!!!