kK
kiddsparkler K
1 reviews | Active since May 2017
27 Sept 2021, 18:46
Rude and not helpful
Rude customer service department when i queried what became of the headphones that should have arrived with my phone. Instead of trying to help, the person said i should just buy a pair.
Then later the same day Mondo called me for insurance on my device. The sales lady was just as rude.
Unbelievable.
Helpful (0)
Replies (1)0
Replies (1)
Mondo's replyOfficial
27 Sept 2021, 20:00Hi Eugene,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO139011
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO139011
Regards,
The Mondo Team
Mondo's reply27 Sept 2021, 20:00
Official
Hi Eugene,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO139011
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO139011
Regards,
The Mondo Team