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1 reviews | Active since Jun 2017

19 Jun 2017, 07:42

Router deal for R149 but not really

<p>Hi</p> <p>I was called by Mondo in April 2017. A guy sold me this great deal for only R149 per month I get 5gigs of anytime data and 10gigs nighttime data. FOR R149 per month. May 2017 I got a telkom bill for R325 and June I got a Telkom Bill of R666.???? Why? I'm paying almost R1000 for 2 months when I was promised R149.</p> <p>I am so disgusted!</p> <p> </p> <p> </p>

0
Replies (4)
Mondo
Mondo's reply19 Jun 2017, 08:41
Official

Good day Bronwyn,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards

Mondo Customer Care

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's update20 Jun 2017, 08:44
Reviewer Update

Hi Kim. Sorry I wasn't available to speak yesterday. I was handling something that was time sensitive. Please do call again as I need this issue resolved.

Thanks

's update20 Jun 2017, 09:47
Reviewer Update

Hi Kimona, Thanks for all your efforts. Also, Thanks Bavisha for you swift action. I called telkom and we resolved the problem.

Mondo
Mondo's reply20 Oct 2017, 17:37
Official

Hello Bronwyn

Thank you for allowing us to investigate your query. As per your email conversation with Kimona and Bavisha, your query has been resolved.

We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries.

Kind Regards

Mondo Customer Care

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