SK
Silondile K
1 reviews | Active since Sept 2022
05 Oct 2022, 13:23
Router cancelation
I'm disgusted by the treatment I'm getting you guys , for the past month , I've been trying to cancel home router that was sold to me , sales assistant **** to me told wrong price , I'm shocked that you lie to you customers just to secure a sale, no one is getting back to me , no update whatsoever, I'm emailing you , no one is responding, I'm the victim here but yet I'm the one who keeps following up with you, at this point I really don't know what to do , the router was collected 3 weeks ago yet no one is teme anything, can someone please assist me I'm loosing my mind , this is so unfair , the lady **** to me that's why I took the contract , the person who sold this to me is walking freely with no problems , I'm the one whose stuck now with ridiculous invoice I have to pay , rewardsco / mondo please cancel this contract asap
Helpful (0)
Replies (7)0
Replies (7)
Mondo's replyOfficial
05 Oct 2022, 13:53Good day Silondile,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO274926
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO274926
Regards,
The Mondo Team
Best regards,
Mondo's reply05 Oct 2022, 13:53
Official
Good day Silondile,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO274926
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO274926
Regards,
The Mondo Team
Best regards,
SK
Silondile K's updateReviewer Update
05 Oct 2022, 13:55All I'm asking for is for router cancelation that's all , will be waiting for a call
SK
Silondile K's update05 Oct 2022, 13:55
Reviewer Update
All I'm asking for is for router cancelation that's all , will be waiting for a call
Mondo's replyOfficial
06 Oct 2022, 15:25Hi Silondile,
Trust you are well.
As discussed with Mondo, please note that a request has been sent to the MTN warehouse team for confirmation that the device was scanned into the warehouse.
We should receive this confirmation today or tomorrow.
Once we receive the confirmation, a cancellation will be submitted to MTN and once cancellation is done, a refund will be processed.
We will keep you updated on the progress of this query.
Have a great afternoon.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that a request has been sent to the MTN warehouse team for confirmation that the device was scanned into the warehouse.
We should receive this confirmation today or tomorrow.
Once we receive the confirmation, a cancellation will be submitted to MTN and once cancellation is done, a refund will be processed.
We will keep you updated on the progress of this query.
Have a great afternoon.
Regards,
The Mondo Team
Best regards,
Mondo's reply06 Oct 2022, 15:25
Official
Hi Silondile,
Trust you are well.
As discussed with Mondo, please note that a request has been sent to the MTN warehouse team for confirmation that the device was scanned into the warehouse.
We should receive this confirmation today or tomorrow.
Once we receive the confirmation, a cancellation will be submitted to MTN and once cancellation is done, a refund will be processed.
We will keep you updated on the progress of this query.
Have a great afternoon.
Regards,
The Mondo Team
Trust you are well.
As discussed with Mondo, please note that a request has been sent to the MTN warehouse team for confirmation that the device was scanned into the warehouse.
We should receive this confirmation today or tomorrow.
Once we receive the confirmation, a cancellation will be submitted to MTN and once cancellation is done, a refund will be processed.
We will keep you updated on the progress of this query.
Have a great afternoon.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
06 Oct 2022, 15:33Hi Silondile,
I have just received confirmation from the MTN warehouse team, stating that the order was returned.
Due to this, I have sent a cancellation request to the MTN cancellations department.
Regards,
The Mondo Team
I have just received confirmation from the MTN warehouse team, stating that the order was returned.
Due to this, I have sent a cancellation request to the MTN cancellations department.
Regards,
The Mondo Team
Best regards,
Mondo's reply06 Oct 2022, 15:33
Official
Hi Silondile,
I have just received confirmation from the MTN warehouse team, stating that the order was returned.
Due to this, I have sent a cancellation request to the MTN cancellations department.
Regards,
The Mondo Team
I have just received confirmation from the MTN warehouse team, stating that the order was returned.
Due to this, I have sent a cancellation request to the MTN cancellations department.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
26 Oct 2022, 10:21Hi Silondile,
Trust you are well.
Please note that your MTN cancellation has been done.
We have sent an urgent credit request to MTN. Once we receive an update, we will advise you.
MTN Credit Reference: SR# ***
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
We have sent an urgent credit request to MTN. Once we receive an update, we will advise you.
MTN Credit Reference: SR# ***
Regards,
The Mondo Team
Best regards,
Mondo's reply26 Oct 2022, 10:21
Official
Hi Silondile,
Trust you are well.
Please note that your MTN cancellation has been done.
We have sent an urgent credit request to MTN. Once we receive an update, we will advise you.
MTN Credit Reference: SR# ***
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN cancellation has been done.
We have sent an urgent credit request to MTN. Once we receive an update, we will advise you.
MTN Credit Reference: SR# ***
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
01 Nov 2022, 14:29Good Day Silondile,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Best regards,
Mondo's reply01 Nov 2022, 14:29
Official
Good Day Silondile,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number: MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
17 Nov 2022, 09:26Hi Silondile,
Trust you are well.
Please note that we have re-escalated your credit query to the MTN team.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that we have re-escalated your credit query to the MTN team.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Best regards,
Mondo's reply17 Nov 2022, 09:26
Official
Hi Silondile,
Trust you are well.
Please note that we have re-escalated your credit query to the MTN team.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that we have re-escalated your credit query to the MTN team.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Best regards,