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JM
Joshua M

1 reviews | Active since Jun 2020

09 Apr 2022, 14:14

Router activation

We took a wifi router with mondo but they failed dismissal to activate our it's been days I tried so many times to get hold of them even sends countless emails and they keep saying a consultant will call never called now am thinking of canceling this contract

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Replies (6)
JM
Joshua M's update09 Apr 2022, 14:28
Reviewer Update
For the past 3 days you've been saying that the consultant will contact us this is unacceptable a terrible service I regret taking that contract with you mondo or I will terminate this contract immediately
JM
Joshua M's update09 Apr 2022, 14:51
Reviewer Update
For the last time if they don't activate the router by the end of business day Monday I will cancel the contract on Tuesday morning I can't stand that kind of very poor service
JM
Joshua M's update11 Apr 2022, 12:11
Reviewer Update
Still waiting for telkom router activation you promised that your consultant will call never happened what's happening with you guys and lying is this how you treat your clients
JM
Joshua M's update11 Apr 2022, 12:15
Reviewer Update
I will only give you guys 3 hours to activate that router by 16:30 if not activated I will cancel that contract
Mondo
Mondo's reply13 Apr 2022, 10:39
Official
Hi Joshua,

Trust you are well.

Please note that an urgent activation request has been sent to the Telkom activations team for urgent assistance.

Once your line is activated, we will advise you accordingly.

Regards,

The Mondo Team
Mondo
Mondo's reply13 Apr 2022, 10:57
Official
 Hi Joshua,
 
 Please note that your Telkom activation has been done.
 
 Kindly remove the sim from your device for 20-30 minutes, re-insert it into your device and you will receive connectivity.
 
 Kindly note that your query will now be closed.
 
 For further inquiries, please contact our Customer Care Team.
 
 Regards,
 
 The Mondo Team