Router

My previous complaint about Mondo and their response refers:<br> Mondo asked me to courier the router back to them and they will refund me the courier charges and pay back all the money which was deducted from my bank account. They also said the contract had been cancelled. However, money is still being deducted from my account and no refunds have been paid back to me. Please note that I don't have the router anymore and I am paying for an item that I don't have. I spoke to Sharste on 8 December 2015. She said they would refund me. On 6 January 2016, I spoke to Bavish. She said Kimona would phone me back. This didn't happen. I phoned again on 8 January. I spoke to Kidell. She once again said I would be refunded. This did not happen. After that Mondo deducted money from my bank account.