******* at its best

MONDO MTN ******** before the 10th of January I received a call to one of their sales Agents about a promotion they are running, which sounds so cheap and reasonable home connector Wi-Fi and 160gb anytime for R219 for 30 days cos I was using 100gb for 50day and 50 nights for another service for R200 I felt like this is a bargain poor me I didn’t know I was given false information that 160gb is 30 day 30 nights and 50 for streaming Showmax and 50 for Netflix.

I called their customer service they give me run around telling me to drop it at the nearest MTN store and call them so they can cancel but wen I arrived at the store they told me that they don’t do drop ins the Mondo must collect it the same way it came to me. Since then I’m doing the follow up’s calling none stop with them telling me they are sorry they will refund me once they DSV come to collect the product but nothing is happening and MTN bill it’s need to be paid each month.

I've been calling to get assistance but all you receive is a don't care attitude and empty promises to come collect from their so called friendly staff, whom is too good to give you more information on their delaying tactics. This is a ridiculous company to take any products from, given the assistance you receive once you sign up for any of their products, because all they seem to care about is sealing the deal and making the sale and thereafter u become a piece of **** for them. I will be personally contacting the ombudsman to escalate this problem further as it seems I will lose a fortune before this matter is attended to and rectified. Pathetic and terrible assistance always is wat you can count on from Mondo/Mtn!!

Tuesday I called again this is reply I’ve been waiting for so long I need you to collect it

Dear Customer,Your query *** has been opened. Please contact call center if you require more information. Thank you for using MTN. Have a Y'ello day.

And this was what you promised after the collection but the question is after how many payments ?

Good day Miss K****tso

I trust this SMS finds you well,

Please note that the collection has been escalated to our courier company(DSV) to pick up the parcel. Once collected, Please call Mondo Customer care on ***and provide the ***... Once the contract has been cancelled the refund will be processed.

Kind Regards