RIDICULOUS SERVICE FROM MONDO AND VODACOM!!!

Mondo, a contractor of Vodacom, contacted us regarding our LTE upgrade, first they tell us it will be R399 per month, then another representative calls and says no its R499 per month, then they go on to tell us that we get a 2 year Netflix voucher included, we then decided to take the deal, however no voucher was given, we contacted them and then they tell us no there is no such voucher. We then spoke to Thokozani, the representative that was supposed to be helping us, it was alot of back and forth, eventually we spoke to his manager, which then they said they will resolve this with Thokozani.

We were also told that we can transfer data from our Router sim to any other number of up to 5 people at anytime. When we spoke to Vodacom we got a different answer, stating that no we can only do that after the 25th of every month. They just keep hiding information and advertise falsely which is unacceptable.

We waited weeks and weeks, sent emails after emails and no response was received, eventually they said they will give us a one month refund as compensation.

We waited and waited, email after email and still to this day no refund was given, nor have we received an update as to what is happening regarding our complaint and refund.

We complained to vodacom head office, they just said they will get to the bottom of this and that was the last we heard of them and Mondo.

This was the worst service I have ever received, this is unacceptable!