DWJvR
De Wet Janse van Rensburg
1 reviews | Active since Jul 2011
09 Nov 2022, 14:43
Ridiculous service
I signed up for an MTN contract through Mondo, and somehow, between them and DSV, they are keeping my phone hostage and are unable to cancel the order. I've been trying to get someone to assist me for the past 2 weeks, but it's the blame-shifting game - been speaking to one consultant after the other, and being placed on hold for up to 30mins at a time. I need to understand why I can't get my phone, why I can't cancel the order, and also why I can't apply for a contract anywhere else.
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
09 Nov 2022, 14:49Hi Johanna,
Thank you for taking the time to write to us about your MTN cancellation request.
We do apologize for the delay and level of service that you have received.
Kindly note that a request has been sent to the relevant department and once we receive feedback, we will update you.
Case Number: RCO296464
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation request.
We do apologize for the delay and level of service that you have received.
Kindly note that a request has been sent to the relevant department and once we receive feedback, we will update you.
Case Number: RCO296464
Regards,
The Mondo Team
Mondo's reply09 Nov 2022, 14:49
Official
Hi Johanna,
Thank you for taking the time to write to us about your MTN cancellation request.
We do apologize for the delay and level of service that you have received.
Kindly note that a request has been sent to the relevant department and once we receive feedback, we will update you.
Case Number: RCO296464
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation request.
We do apologize for the delay and level of service that you have received.
Kindly note that a request has been sent to the relevant department and once we receive feedback, we will update you.
Case Number: RCO296464
Regards,
The Mondo Team
DWJvR
De Wet Janse van Rensburg's updateReviewer Update
09 Nov 2022, 15:20I just spoke to another one of your rude consultants - Chante.
I need to know what the problem is - it's absolutely ridiculous that I have to wait this long just to get an order cancelled which YOU messed up.
I was placed on hold for 30 mins today - then again for another 20mins, just to get through to Chante - who is a supposed supervisor, who basically just spoke over me, trying to make HER point, and clearly not really caring that this entire process has been going on for over 3weeks.
I need to know what the problem is - it's absolutely ridiculous that I have to wait this long just to get an order cancelled which YOU messed up.
I was placed on hold for 30 mins today - then again for another 20mins, just to get through to Chante - who is a supposed supervisor, who basically just spoke over me, trying to make HER point, and clearly not really caring that this entire process has been going on for over 3weeks.
DWJvR
De Wet Janse van Rensburg's update09 Nov 2022, 15:20
Reviewer Update
I just spoke to another one of your rude consultants - Chante.
I need to know what the problem is - it's absolutely ridiculous that I have to wait this long just to get an order cancelled which YOU messed up.
I was placed on hold for 30 mins today - then again for another 20mins, just to get through to Chante - who is a supposed supervisor, who basically just spoke over me, trying to make HER point, and clearly not really caring that this entire process has been going on for over 3weeks.
I need to know what the problem is - it's absolutely ridiculous that I have to wait this long just to get an order cancelled which YOU messed up.
I was placed on hold for 30 mins today - then again for another 20mins, just to get through to Chante - who is a supposed supervisor, who basically just spoke over me, trying to make HER point, and clearly not really caring that this entire process has been going on for over 3weeks.
Mondo's replyOfficial
09 Nov 2022, 15:27Good day,
We do apologize for the above. This will be raised and addressed.
We are currently working on your query.
Regards,
The Mondo Team
We do apologize for the above. This will be raised and addressed.
We are currently working on your query.
Regards,
The Mondo Team
Mondo's reply09 Nov 2022, 15:27
Official
Good day,
We do apologize for the above. This will be raised and addressed.
We are currently working on your query.
Regards,
The Mondo Team
We do apologize for the above. This will be raised and addressed.
We are currently working on your query.
Regards,
The Mondo Team
DWJvR
De Wet Janse van Rensburg's updateReviewer Update
09 Nov 2022, 15:28I hope so - I also expect a call - cause with all this going on, about 4 of your consultants were also supposed to call me back - still waiting.
DWJvR
De Wet Janse van Rensburg's update09 Nov 2022, 15:28
Reviewer Update
I hope so - I also expect a call - cause with all this going on, about 4 of your consultants were also supposed to call me back - still waiting.
Mondo's replyOfficial
17 Nov 2022, 11:25Good Day,
Trust you are well.
Please note that your query is currently in-progress.
Once we receive an update, we will advise you.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your query is currently in-progress.
Once we receive an update, we will advise you.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply17 Nov 2022, 11:25
Official
Good Day,
Trust you are well.
Please note that your query is currently in-progress.
Once we receive an update, we will advise you.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that your query is currently in-progress.
Once we receive an update, we will advise you.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's replyOfficial
18 Nov 2022, 12:57Good Day,
Trust you are well.
Please note that your recent MTN application has been cancelled.
You may reapply for a new deal at an MTN store or online.
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN application has been cancelled.
You may reapply for a new deal at an MTN store or online.
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a great day further.
Regards,
The Mondo Team
Mondo's reply18 Nov 2022, 12:57
Official
Good Day,
Trust you are well.
Please note that your recent MTN application has been cancelled.
You may reapply for a new deal at an MTN store or online.
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent MTN application has been cancelled.
You may reapply for a new deal at an MTN store or online.
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a great day further.
Regards,
The Mondo Team