rT
rajan T
1 reviews | Active since Jun 2021
08 Jul 2021, 11:33
RIDICULOUS SERVICE
My contract was approved on the 11 of june 2021-iniation fee was taken a couple days later.after spending more than R500 on cell calls ,my phones were delivered 20 days later. i was told my sim will be activated within 48 hrs.Today is 7 day later and sim not activated.It cost me another R500 calling customer care and still not activated.I received 2 ohones of the same colour and wanted 1 changed.I will probably have to wait 6 months before thats done. PLEASE HAVE YOUR PHONES UPLIFTED AND CANCEL MY CONTRACT IMMEDIATELY AS I WILL NOW CANCEL DEBI CHECK.I WOULD ALSO LIKE TO HAVE MY FEE RETURNED IMMEDIATELY.
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Replies (3)0
Replies (3)
Mondo's replyOfficial
08 Jul 2021, 11:40Hi Rajan,
Thank you for taking the time to write to us about your cancellation request.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO125674
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO125674
Regards,
The Mondo Team
Mondo's reply08 Jul 2021, 11:40
Official
Hi Rajan,
Thank you for taking the time to write to us about your cancellation request.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO125674
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation request.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO125674
Regards,
The Mondo Team
Mondo's replyOfficial
23 Jul 2021, 16:35Hi Rajan,
Trust you are well.
Please note that DSV has confirmed that the order will be returned to the Telkom warehouse later this afternoon, therefore, we have sent a request to the activations team to not activate the line.
Kindly note that due to the inconvenience caused, we will refund the admin fee.
The refund will reflect in your account at the end of next week.
We do apologize for the inconvenience caused regarding your query.
Regards,
The Mondo Team
Trust you are well.
Please note that DSV has confirmed that the order will be returned to the Telkom warehouse later this afternoon, therefore, we have sent a request to the activations team to not activate the line.
Kindly note that due to the inconvenience caused, we will refund the admin fee.
The refund will reflect in your account at the end of next week.
We do apologize for the inconvenience caused regarding your query.
Regards,
The Mondo Team
Mondo's reply23 Jul 2021, 16:35
Official
Hi Rajan,
Trust you are well.
Please note that DSV has confirmed that the order will be returned to the Telkom warehouse later this afternoon, therefore, we have sent a request to the activations team to not activate the line.
Kindly note that due to the inconvenience caused, we will refund the admin fee.
The refund will reflect in your account at the end of next week.
We do apologize for the inconvenience caused regarding your query.
Regards,
The Mondo Team
Trust you are well.
Please note that DSV has confirmed that the order will be returned to the Telkom warehouse later this afternoon, therefore, we have sent a request to the activations team to not activate the line.
Kindly note that due to the inconvenience caused, we will refund the admin fee.
The refund will reflect in your account at the end of next week.
We do apologize for the inconvenience caused regarding your query.
Regards,
The Mondo Team
Mondo's replyOfficial
12 Aug 2021, 13:32Hi Rajan,
As discussed with Kim, please note that your contracts are cancelled and your query is resolved.
Should you have any further queries please call or email our team.
Regards,
The Mondo Team
As discussed with Kim, please note that your contracts are cancelled and your query is resolved.
Should you have any further queries please call or email our team.
Regards,
The Mondo Team
Mondo's reply12 Aug 2021, 13:32
Official
Hi Rajan,
As discussed with Kim, please note that your contracts are cancelled and your query is resolved.
Should you have any further queries please call or email our team.
Regards,
The Mondo Team
As discussed with Kim, please note that your contracts are cancelled and your query is resolved.
Should you have any further queries please call or email our team.
Regards,
The Mondo Team