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Zahraa I
1 reviews | Active since Sept 2021
23 Sept 2021, 11:44
Ridiculous service
So, I've been applying for a cancelation of a contract which is by mondo and MTN as it hasn't worked from day one .. I've requested to cancel this since I'm gotten it in june ... every month without fail I am debited by mtn and it is such an inconvenience as I have to go to the bank each month end during its peak during a pandemic with a newborn baby to reverse this transaction.. I've called,emailed,whatsapped and facebookers both Mondo and MTN and nothing has been done. I get the same message that the cancelation takes 48 to 72 hours but how many 48 to 72 hours have I waited if I am cancelling from june .. agent's cant direct me to anyone higher and constantly tell me the same thing that I have to wait for the cancelation .. what do I do going forward as it's the worst inconvenience for me and my family
Helpful (0)
Replies (21)0
Replies (21)
Mondo's replyOfficial
23 Sept 2021, 11:46Hi Zahraa,
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO138546
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO138546
Regards,
The Mondo Team
Mondo's reply23 Sept 2021, 11:46
Official
Hi Zahraa,
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO138546
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO138546
Regards,
The Mondo Team
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Zahraa I's updateReviewer Update
23 Sept 2021, 16:45Yet another reference and case number. I've called in today and the agent also told me that someone from upper management would contact me at 2. O clock. I've recieved no news. Just this comment on this site. No one has contacted me on email or cell.
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Zahraa I's update23 Sept 2021, 16:45
Reviewer Update
Yet another reference and case number. I've called in today and the agent also told me that someone from upper management would contact me at 2. O clock. I've recieved no news. Just this comment on this site. No one has contacted me on email or cell.
Mondo's replyOfficial
23 Sept 2021, 16:56Good day,
We do apologize for the inconvenience caused,
Kindly note that we are currently looking into your query.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
We do apologize for the inconvenience caused,
Kindly note that we are currently looking into your query.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply23 Sept 2021, 16:56
Official
Good day,
We do apologize for the inconvenience caused,
Kindly note that we are currently looking into your query.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
We do apologize for the inconvenience caused,
Kindly note that we are currently looking into your query.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
ZI
Zahraa I's updateReviewer Update
30 Sept 2021, 21:33This hasn't been rectified since then .. my account has been debited yet again and has caused me an inconvenience where I have to go to the bank again ! How long does this take ... I've been trying to cancel since june! This is ridiculous. I do not recommend this business to anyone this is ridiculous service ...
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Zahraa I's update30 Sept 2021, 21:33
Reviewer Update
This hasn't been rectified since then .. my account has been debited yet again and has caused me an inconvenience where I have to go to the bank again ! How long does this take ... I've been trying to cancel since june! This is ridiculous. I do not recommend this business to anyone this is ridiculous service ...
Mondo's replyOfficial
01 Oct 2021, 09:52Good day,
Please note that a follow up on cancellation has been sent to MTN.
Regards,
The Mondo Team
Please note that a follow up on cancellation has been sent to MTN.
Regards,
The Mondo Team
Mondo's reply01 Oct 2021, 09:52
Official
Good day,
Please note that a follow up on cancellation has been sent to MTN.
Regards,
The Mondo Team
Please note that a follow up on cancellation has been sent to MTN.
Regards,
The Mondo Team
ZI
Zahraa I's updateReviewer Update
08 Oct 2021, 18:29It's now the 8th of october, I've wanted a cancelation since june. The only feedback I get from this company is when I post on this site. Still the same email I've recieved a week ago about requesting cancelation. Who knew that it took 5months just to cancel a service that didnt work from day one. I've phoned and asked agents to speak to higher management, agents refuse to put me through as there are no managers available then agents say that a manager will call at a set time and I dont ever recieve a call .. I've wasted so much money on airtime just to get ahold of someone and ive given up. I would love to hear of any advice on what to do going forward as I've recieved the same mail each time I posted here ... that they are working on it .. how long more do I have to wait. Help please!
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Zahraa I's update08 Oct 2021, 18:29
Reviewer Update
It's now the 8th of october, I've wanted a cancelation since june. The only feedback I get from this company is when I post on this site. Still the same email I've recieved a week ago about requesting cancelation. Who knew that it took 5months just to cancel a service that didnt work from day one. I've phoned and asked agents to speak to higher management, agents refuse to put me through as there are no managers available then agents say that a manager will call at a set time and I dont ever recieve a call .. I've wasted so much money on airtime just to get ahold of someone and ive given up. I would love to hear of any advice on what to do going forward as I've recieved the same mail each time I posted here ... that they are working on it .. how long more do I have to wait. Help please!
Mondo's replyOfficial
08 Oct 2021, 19:01Hi Zahraa,
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
Mondo's reply08 Oct 2021, 19:01
Official
Hi Zahraa,
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
ZI
Zahraa I's updateReviewer Update
12 Oct 2021, 09:58Wow it's the 12th of october and still no calls or email
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Zahraa I's update12 Oct 2021, 09:58
Reviewer Update
Wow it's the 12th of october and still no calls or email
Mondo's replyOfficial
12 Oct 2021, 15:29Good day,
Please note that a follow up on cancellation has been escalated to MTN.
We will provide you with an update, once we receive feedback.
Regards,
The Mondo Team
Please note that a follow up on cancellation has been escalated to MTN.
We will provide you with an update, once we receive feedback.
Regards,
The Mondo Team
Mondo's reply12 Oct 2021, 15:29
Official
Good day,
Please note that a follow up on cancellation has been escalated to MTN.
We will provide you with an update, once we receive feedback.
Regards,
The Mondo Team
Please note that a follow up on cancellation has been escalated to MTN.
We will provide you with an update, once we receive feedback.
Regards,
The Mondo Team
ZI
Zahraa I's updateReviewer Update
12 Oct 2021, 16:51How is it that you guys say the same thing over and over and over again ... mind you ..youve been saying the samething since june and nothing has been done
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Zahraa I's update12 Oct 2021, 16:51
Reviewer Update
How is it that you guys say the same thing over and over and over again ... mind you ..youve been saying the samething since june and nothing has been done
Mondo's replyOfficial
13 Oct 2021, 16:41Hi Zahraa,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Mondo's reply13 Oct 2021, 16:41
Official
Hi Zahraa,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
ZI
Zahraa I's updateReviewer Update
18 Oct 2021, 15:48Wow guys I still havent been contacted and still got a billing email lol wow this takes the award for the most disgusting service ever .. let me just put it out there again that its nearly the end of october and I've been trying to cancel since june lol ridiculous service .
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Zahraa I's update18 Oct 2021, 15:48
Reviewer Update
Wow guys I still havent been contacted and still got a billing email lol wow this takes the award for the most disgusting service ever .. let me just put it out there again that its nearly the end of october and I've been trying to cancel since june lol ridiculous service .
Mondo's replyOfficial
18 Oct 2021, 16:24Good day,
Please note that as per our records, follow ups on cancellation has been sent to the MTN cancellations team and we are currently awaiting feedback.
Once we receive an update, we will advise you.
Regards,
The Mondo Team
Please note that as per our records, follow ups on cancellation has been sent to the MTN cancellations team and we are currently awaiting feedback.
Once we receive an update, we will advise you.
Regards,
The Mondo Team
Mondo's reply18 Oct 2021, 16:24
Official
Good day,
Please note that as per our records, follow ups on cancellation has been sent to the MTN cancellations team and we are currently awaiting feedback.
Once we receive an update, we will advise you.
Regards,
The Mondo Team
Please note that as per our records, follow ups on cancellation has been sent to the MTN cancellations team and we are currently awaiting feedback.
Once we receive an update, we will advise you.
Regards,
The Mondo Team
ZI
Zahraa I's updateReviewer Update
27 Oct 2021, 20:47Guys I've posted on this site on the 23rd of September for cancelation of my contract it is now the 27th of October and I've gotten no feedback whatsoever I'm expecting them to debit my account soon again ... I did recieve a billing for this month ... sooo yeah dont take your business to these guys ... cause they dont know how to do business.. pathetic and useless
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Zahraa I's update27 Oct 2021, 20:47
Reviewer Update
Guys I've posted on this site on the 23rd of September for cancelation of my contract it is now the 27th of October and I've gotten no feedback whatsoever I'm expecting them to debit my account soon again ... I did recieve a billing for this month ... sooo yeah dont take your business to these guys ... cause they dont know how to do business.. pathetic and useless
Mondo's replyOfficial
27 Oct 2021, 22:11 Hi Zahraa,
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
Mondo's reply27 Oct 2021, 22:11
Official
Hi Zahraa,
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
ZI
Zahraa I's updateReviewer Update
28 Oct 2021, 09:43I've literally just recieved a message saying I'm in arrears can you rectify this **** now.
.its beyond frustrating
.its beyond frustrating
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Zahraa I's update28 Oct 2021, 09:43
Reviewer Update
I've literally just recieved a message saying I'm in arrears can you rectify this **** now.
.its beyond frustrating
.its beyond frustrating
ZI
Zahraa I's updateReviewer Update
28 Oct 2021, 10:33Hows this for business guys I just called it yet again to speak to the manager and yet again he isnt available and will contact me by end of business which I've heard everytime I've called in and no ones ever contacts ... also the agent that I've spoken to now told me that's no ones ever filled in the thing that gets the manager to call you..hopefully she was able to her names mandisa it's always a dead end with these guys. I've even phoned mtn because they say that they escalating it to mtn but mtn says that they dont handle it only mondo does ... can anyone give me advice here please
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Zahraa I's update28 Oct 2021, 10:33
Reviewer Update
Hows this for business guys I just called it yet again to speak to the manager and yet again he isnt available and will contact me by end of business which I've heard everytime I've called in and no ones ever contacts ... also the agent that I've spoken to now told me that's no ones ever filled in the thing that gets the manager to call you..hopefully she was able to her names mandisa it's always a dead end with these guys. I've even phoned mtn because they say that they escalating it to mtn but mtn says that they dont handle it only mondo does ... can anyone give me advice here please
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Zahraa I's updateReviewer Update
28 Oct 2021, 10:47I think I should be compensated for all the wasted airtime I've spent trying to get through to management and always having come to a dead end
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Zahraa I's update28 Oct 2021, 10:47
Reviewer Update
I think I should be compensated for all the wasted airtime I've spent trying to get through to management and always having come to a dead end
Mondo's replyOfficial
28 Oct 2021, 16:41Good day,
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply28 Oct 2021, 16:41
Official
Good day,
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
ZI
Zahraa I's updateReviewer Update
28 Oct 2021, 18:21Management was suppose to call me by end of business and no one did I called in twice today for this.. you guys should look at your replies everytime I post something. Same context different wording.
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Zahraa I's update28 Oct 2021, 18:21
Reviewer Update
Management was suppose to call me by end of business and no one did I called in twice today for this.. you guys should look at your replies everytime I post something. Same context different wording.
Mondo's replyOfficial
28 Oct 2021, 19:02 Hi Zahraa,
We sincerely apologize for the inconvenience. Please note our team is investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
We sincerely apologize for the inconvenience. Please note our team is investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
Mondo's reply28 Oct 2021, 19:02
Official
Hi Zahraa,
We sincerely apologize for the inconvenience. Please note our team is investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team
We sincerely apologize for the inconvenience. Please note our team is investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Regards,
The Mondo Team