Ridiculous!!!

Last week Thursday I have received my Mobile phone which I ordered through Mondo that is on a contract with Telkom. I have indeed noticed that the Notification bar is not working and has contacted them regarding this matter. I then was told that I must send it back for possible repair as they do not swop "Out of box error (faulty devices)" for new ones. How come I must wait for a brand new phone to be repaired , if I am paying for a Brand new device, I don't want something that was fixed. No replacement phone for the time when they would collect, so for the amount of days they are busy fixing the brand new phone, I must just be happy to have nothing and wait until they are done, not fair. I have had the phone since last week Thursday 18 June 2020, that makes it 4 days and I am sure the policy is within 7 days, u should be able to get a new mobile phone. But I was wrong and then I had no choice of cancelling the contract. Sad but true, just a warning for those that wants to get a contract through Mondo.