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Travis E

1 reviews | Active since Jan 2022

12 Sept 2022, 16:19

RICA barred

Good day

I received my device last week and was informed that it would take 24-48 hours to activate my sim. It is still RICA barred a week later. I received two MTN sims from you. Both has not been activated and I have logged this query with your customer service team. Please get back to me asap to get these sims working

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Replies (2)
Mondo
Mondo's reply12 Sept 2022, 16:28
Official
Hi Travis,

Thank you for taking the time to write to us about your MTN RICA query.

Please note that we have sent a request to the relevant department for an urgent RICA and activation.

Once we receive feedback we will advise you.

We do apologize for the delay and inconvenience caused.

Case No: RCO271348

Regards,

The Mondo Team
Mondo
Mondo's reply13 Sept 2022, 08:41
Official
Hi Travis,

Trust you are well.

Please note that your number ***) is registered according to RICA requirements.

For further queries related to activation, you may contact the MTN Activations Team on ***.

Your query will now be closed. Thank you for allowing us to look into your query.

Have a lovely day further.

Regards,

The Mondo Team