JP
Jean P
1 reviews | Active since Aug 2021
31 Aug 2021, 10:33
Rica
I received my contract very quickly but my sim has still not been activated yet and it's going for 3weeks now
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
31 Aug 2021, 10:35Hi Jean,
Thank you for taking the time to write to us about your Telkom activation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133715
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom activation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133715
Regards,
The Mondo Team
Mondo's reply31 Aug 2021, 10:35
Official
Hi Jean,
Thank you for taking the time to write to us about your Telkom activation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133715
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom activation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133715
Regards,
The Mondo Team
Mondo's replyOfficial
15 Sept 2021, 08:54Hi Jean,
Trust you are well.
As discussed with Nicole, please note that your Telkom activation was done.
Kindly note that an email has been sent to you, with the SIM SWAP steps.
Your query has been resolved and will be closed.
For further queries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that your Telkom activation was done.
Kindly note that an email has been sent to you, with the SIM SWAP steps.
Your query has been resolved and will be closed.
For further queries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply15 Sept 2021, 08:54
Official
Hi Jean,
Trust you are well.
As discussed with Nicole, please note that your Telkom activation was done.
Kindly note that an email has been sent to you, with the SIM SWAP steps.
Your query has been resolved and will be closed.
For further queries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that your Telkom activation was done.
Kindly note that an email has been sent to you, with the SIM SWAP steps.
Your query has been resolved and will be closed.
For further queries, you may contact our Customer Care Team.
Regards,
The Mondo Team