LK
Lindsay K

1 reviews | Active since Jul 2019

20 Jul 2019, 09:53

Rewardsco/Mondo ****

I was contacted by a sales rep from rewardsco on 17/07/2019 who convinced me that I had been selected by Vodacom for a Mygig 20 contract at R199 per month for 24 mnths. She confirmed that I would receive 20 gigs anytime and 20 gigs night time Data and that I could just leave the new sim card in my draw and transfer the data to any 5 vodacom numbers using my Vodacom app or from the rewardsco web site. The service was activated on the 19/07/2019. My bill so far is at R286 ???????? and there is no way to transfer the data. I contacted Vodacom and they have told me that the data can only be transferred 3 days before the expiry date and that there is no statement generated to explain the amount being billed. This is totally unacceptable and blatant dishonesty. Rewardsco does not answer their phones so how do i exercise my right to cancel this ****???? I will definitely be laying charges against them if this issue is not resolved within 7 days

0
Replies (6)
Mondo
Mondo's reply20 Jul 2019, 10:17
Official
Good Day Lindsay,

Thank you for raising your query with us. 

Please note that we are attending to your query with the utmost urgency. 

Kind Regards, 

Mondo Team

Best regards,

LK
Lindsay K's update20 Jul 2019, 10:18
Reviewer Update
Than you very much
Mondo
Mondo's reply22 Jul 2019, 11:32
Official
Good Day Lindsay,

As discussed with our consultant, please note that we have submitted the cancellation to the network service provider.

We will keep you updated on the progress of this.
Kind Regards, 

Mondo Team 

Best regards,

LK
Lindsay K's update25 Jul 2019, 17:06
Reviewer Update
Thank you for your quick response, The lady who assisted me with this issue deserves the best, however the lady that sold me a non existent product needs to dealt with or you will lose a lot of business. I for one will be very weary of even listening to one of your sales reps in the future even though you did go all out to solve my problem in a very short time.
Mondo
Mondo's reply26 Jul 2019, 15:33
Official
Good Day, 

Thank you for posting that lovely review on the services you received from Kimona.

Should you require further assistance, you may call us on ***.

Kind Regards, 

The Mondo Team

Best regards,

Mondo
Mondo's reply29 Jul 2019, 11:18
Official
Good Day Lindsay,

As discussed with our consultant, please note that your query has been resolved and we have made arrangements to compensate you for the inconvenience you have been caused.

Should you have any further queries please do not hesitate to email us or call us.
Kind Regards, 

Mondo Team

Best regards,