EM
Etienne M

1 reviews | Active since Jul 2019

18 Jul 2019, 10:34

Rewardsco takes advantage of older customers

Rewardsco phoned my father, who is 78 years old, and told him that they were phoning on behalf om MTN. They asked him if he is satisfied with his cell phone contracts and if wanted to stay on the same contract. He told them that his is satisfied. Rewardsco then locked him into his existing contract for another period of 24 months on both his contracts. We contacted MTN to see if we can make changes to the contract and they referred us back to Rewardsco. It seems like Rewardsco is targeting older customers and is taking advantage of them.

0
Replies (5)
Mondo
Mondo's reply18 Jul 2019, 10:39
Official
Good Day Etienne,

Thank you for raising your query with us. 

Please note that we will be in contact with you shortly. 

Kind Regards, 

Mondo Team
Mondo
Mondo's reply29 Jul 2019, 11:00
Official
Good Day Etienne,

Please note that your cancellation is still in progress.

We have escalated this to the network service provider to place priority on your request.

We will continue to keep you updated on the progress of this.

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply29 Jul 2019, 13:22
Official
Good Day Etienne,

As per our communication from the network service provider, the upgrades have been successfully reversed.

Should you have any further queries please email us.

Kind Regards, 

Mondo Team 
EM
Etienne M's update30 Jul 2019, 08:16
Reviewer Update
Thank you very much for assisting with this complaint. Kim from the Mondo team was awesome and did all she could to help us to get the contracts reversed. Thank you for the great service
Mondo
Mondo's reply12 Jan 2023, 11:34
Official