1 reviews | Active since Oct 2018

03 Oct 2018, 17:59

Rewardsco ******** customers

Item: Mondo
Rating: 1
Author: Ibtihaj E

I received a call from a sales advisor who **** about the sale and told me I would receive two devices and two sim cards when the package was delivered I only received one device and one sim, I then realized I was **** to for this sale and returned the device and sim cards to the Mtn store this is what rewardsco advised me to do, anyway the very next day the Mtn store sent it back this was in mid August its been over a month and debits for this contract is still going off even though I canceled within 14 days I call rewardsco staff who is not willing to help me instead tell me they will have it closed down and also one staff member had the nerve to tell me I need to calm down I call week in and out and the contract is still active I need it canceled asap as I have sent the device back a long time ago.

Helpful (0)

Replies (5)

Mondo's replyOfficial

04 Oct 2018, 07:45

Good Day Ibtihaj,

Thank you for raising your query with us.

Kindly note that we are attending to your query with the utmost urgency.

We will be in contact with you shortly.

Kind Regards,

Mondo Team

Mondo's reply04 Oct 2018, 07:45

Official

Good Day Ibtihaj,

Thank you for raising your query with us.

Kindly note that we are attending to your query with the utmost urgency.

We will be in contact with you shortly.

Kind Regards,

Mondo Team

Ibtihaj E's updateReviewer Update

08 Oct 2018, 08:50

I received a call the very next day from a lady who promised to call me back the next day with results and yet nothing the last response was via text please see bellow:Dear Ibtihaj. Trust you are well. Kindly note that your Hello Peter complaint is still in progress. We will provide you with an update on the 05-10-2018. Kind Regards, The Mondo Customer Care Team., however I had no response back this contract I need canceling or IL take alternative routes as u now am fed up begging rewardsco for assistance.

Ibtihaj E's update08 Oct 2018, 08:50

Reviewer Update

Mondo's replyOfficial

08 Oct 2018, 08:56

Good Day Ibtihaj,

Kindly note that we have escalated your cancellation request through to the Network Service Provider.

We have prioritized your request and will keep you updated on the progress of this.

Kind Regards,

Mondo Team

Mondo's reply08 Oct 2018, 08:56

Official

Good Day Ibtihaj,

Kindly note that we have escalated your cancellation request through to the Network Service Provider.

We have prioritized your request and will keep you updated on the progress of this.

Kind Regards,

Mondo Team

Ibtihaj E's updateReviewer Update

08 Oct 2018, 11:38

Hi thanks for calling I received a voice mail saying I need to get in touch but which number er do I call u back on can you please call me before 12 thanks

Ibtihaj E's update08 Oct 2018, 11:38

Reviewer Update

Hi thanks for calling I received a voice mail saying I need to get in touch but which number er do I call u back on can you please call me before 12 thanks

Mondo's replyOfficial

20 Nov 2018, 12:30

Good Day Ibtihaj,

As per your discussion with Kimona, your contract has been successfully cancelled and you have been credited.

Your query is now resolved.
Kind Regards,

Mondo Team

Mondo's reply20 Nov 2018, 12:30

Official

Good Day Ibtihaj,

As per your discussion with Kimona, your contract has been successfully cancelled and you have been credited.

Your query is now resolved.
Kind Regards,

Mondo Team