AB
Anthony B
1 reviews | Active since Dec 2020
24 Dec 2020, 12:41
Rewardsco Mondo - Shocking service
I ordered an MTN LTE router on the 100 GIG black Friday deal. I received my router on the 14th of Decemeber. They only loaded 500mb on the router. After failed calls I went in store resolve it. They said I had to phone MTN online. MTN online then said I had to phone rewardsco. Rewardsco's phone lines were down for two days. After servers being down, lines being cut I eventually get through, for them to say it is MTN not providing the correct code to them. MTN still maintains that it is rewardsco who is at fault. So I have been stuck with no data trying to work remotely. Short of pitching up at rewardsco's office I honestly don't know where else to turn, this is completely unacceptable and even if you do get through to someone they just blame the other party. I would strongly recommend anyone wanting and internet router use a different service provider.
Helpful (0)
Replies (14)0
Replies (14)
Mondo's replyOfficial
24 Dec 2020, 13:15Good day,
We have received your query.
Kindly note one of our dedicated consultants will be in contact with you during business hours.
Regards
The Mondo Team
We have received your query.
Kindly note one of our dedicated consultants will be in contact with you during business hours.
Regards
The Mondo Team
Mondo's reply24 Dec 2020, 13:15
Official
Good day,
We have received your query.
Kindly note one of our dedicated consultants will be in contact with you during business hours.
Regards
The Mondo Team
We have received your query.
Kindly note one of our dedicated consultants will be in contact with you during business hours.
Regards
The Mondo Team
Mondo's replyOfficial
28 Dec 2020, 08:28Good day Anthony ,
Trust you are well.
Kindly note we have attempted contacting you however there was no answer.We will attempt contatcting you again today.
Have a lovely day further.
Regards,
Mondo Team
Trust you are well.
Kindly note we have attempted contacting you however there was no answer.We will attempt contatcting you again today.
Have a lovely day further.
Regards,
Mondo Team
Mondo's reply28 Dec 2020, 08:28
Official
Good day Anthony ,
Trust you are well.
Kindly note we have attempted contacting you however there was no answer.We will attempt contatcting you again today.
Have a lovely day further.
Regards,
Mondo Team
Trust you are well.
Kindly note we have attempted contacting you however there was no answer.We will attempt contatcting you again today.
Have a lovely day further.
Regards,
Mondo Team
Mondo's replyOfficial
28 Dec 2020, 16:46Good day Anthony ,
As discussed with Phindile , we have escalated your query to MTN for urgent assistance.
Feedback will be provided once recieved.
Regards,
Mondo Team
As discussed with Phindile , we have escalated your query to MTN for urgent assistance.
Feedback will be provided once recieved.
Regards,
Mondo Team
Mondo's reply28 Dec 2020, 16:46
Official
Good day Anthony ,
As discussed with Phindile , we have escalated your query to MTN for urgent assistance.
Feedback will be provided once recieved.
Regards,
Mondo Team
As discussed with Phindile , we have escalated your query to MTN for urgent assistance.
Feedback will be provided once recieved.
Regards,
Mondo Team
Mondo's replyOfficial
06 Jan 2021, 15:34Good day Anthony ,
As discussed with Phindile, your query is still in progress and feedback will be provided once recieved.
Regards,
Mondo Team
As discussed with Phindile, your query is still in progress and feedback will be provided once recieved.
Regards,
Mondo Team
Mondo's reply06 Jan 2021, 15:34
Official
Good day Anthony ,
As discussed with Phindile, your query is still in progress and feedback will be provided once recieved.
Regards,
Mondo Team
As discussed with Phindile, your query is still in progress and feedback will be provided once recieved.
Regards,
Mondo Team
Mondo's replyOfficial
12 Jan 2021, 15:51Good day Anthony,
As discussed with Phindile, Please do a balance check to confirm if the correct package is now active.
Regards,
Mondo Team
As discussed with Phindile, Please do a balance check to confirm if the correct package is now active.
Regards,
Mondo Team
Mondo's reply12 Jan 2021, 15:51
Official
Good day Anthony,
As discussed with Phindile, Please do a balance check to confirm if the correct package is now active.
Regards,
Mondo Team
As discussed with Phindile, Please do a balance check to confirm if the correct package is now active.
Regards,
Mondo Team
Mondo's replyOfficial
12 Jan 2021, 16:06Good day Anthony,
As discussed with phindile, your query is still in progress.
Feedback will be provided once recieved.
Regards,
Mondo Team
As discussed with phindile, your query is still in progress.
Feedback will be provided once recieved.
Regards,
Mondo Team
Mondo's reply12 Jan 2021, 16:06
Official
Good day Anthony,
As discussed with phindile, your query is still in progress.
Feedback will be provided once recieved.
Regards,
Mondo Team
As discussed with phindile, your query is still in progress.
Feedback will be provided once recieved.
Regards,
Mondo Team
Mondo's replyOfficial
29 Jan 2021, 08:53Good day Anthony Trust you are well. Kindly note we are still looking into your query and are communication with MTN to resolve. Feedback will be provided once received. Regards,
The Mondo team
The Mondo team
Mondo's reply29 Jan 2021, 08:53
Official
Good day Anthony Trust you are well. Kindly note we are still looking into your query and are communication with MTN to resolve. Feedback will be provided once received. Regards,
The Mondo team
The Mondo team
Mondo's replyOfficial
02 Feb 2021, 08:32Good day Anthony Trust you are well. Kindly note your query is still [ending for the below. We will provide feedback once received. Regards, Mondo Team
Mondo's reply02 Feb 2021, 08:32
Official
Good day Anthony Trust you are well. Kindly note your query is still [ending for the below. We will provide feedback once received. Regards, Mondo Team
AB
Anthony B's updateReviewer Update
02 Feb 2021, 09:23I just wanted to thank the guys at Mondo for their daily feedback on this issue. Although we are in February and I still do not have data, which is extremely frustrating, the feedback I get at least gives me piece of mind that somebody is doing something. I am sorry that MTN has put you in this situation and I'd hope they would do something to rectify the reputational damage you suffered as a consequence of their incompetence.
AB
Anthony B's update02 Feb 2021, 09:23
Reviewer Update
I just wanted to thank the guys at Mondo for their daily feedback on this issue. Although we are in February and I still do not have data, which is extremely frustrating, the feedback I get at least gives me piece of mind that somebody is doing something. I am sorry that MTN has put you in this situation and I'd hope they would do something to rectify the reputational damage you suffered as a consequence of their incompetence.
Mondo's replyOfficial
03 Feb 2021, 10:41Good day Anthony Thank you!
Our team will continue to keep you updated. Regards, Mondo Team
Our team will continue to keep you updated. Regards, Mondo Team
Mondo's reply03 Feb 2021, 10:41
Official
Good day Anthony Thank you!
Our team will continue to keep you updated. Regards, Mondo Team
Our team will continue to keep you updated. Regards, Mondo Team
Mondo's replyOfficial
04 Feb 2021, 08:43 Good day Anthony Trust you are well. Kindly note your query is still pending and we have escalated to MTN for urgent assistance. We will provide feedback once received. Regards, Mondo Team
Mondo's reply04 Feb 2021, 08:43
Official
Good day Anthony Trust you are well. Kindly note your query is still pending and we have escalated to MTN for urgent assistance. We will provide feedback once received. Regards, Mondo Team
Mondo's replyOfficial
10 Feb 2021, 14:41Good day Anthony,
Trust you are well.
As discussed with Phindile, please note your query has been resolved and will now be closed.
Regards,
Mondo Team
Trust you are well.
As discussed with Phindile, please note your query has been resolved and will now be closed.
Regards,
Mondo Team
Mondo's reply10 Feb 2021, 14:41
Official
Good day Anthony,
Trust you are well.
As discussed with Phindile, please note your query has been resolved and will now be closed.
Regards,
Mondo Team
Trust you are well.
As discussed with Phindile, please note your query has been resolved and will now be closed.
Regards,
Mondo Team
AB
Anthony B's updateReviewer Update
12 Feb 2021, 11:07Hi Mondo Team,
I just wanted to thank Phindile and Kim for their concerted effort to resolve this issue. Since I posted this complaint they have contacted me almost daily to provide feedback on the problem. I can finally say that I have been allocated my full 100GIG's!!! Over and above that they have given me R500 to compensate for the 2 month delay.
Great service guys, thanks again!
I just wanted to thank Phindile and Kim for their concerted effort to resolve this issue. Since I posted this complaint they have contacted me almost daily to provide feedback on the problem. I can finally say that I have been allocated my full 100GIG's!!! Over and above that they have given me R500 to compensate for the 2 month delay.
Great service guys, thanks again!
AB
Anthony B's update12 Feb 2021, 11:07
Reviewer Update
Hi Mondo Team,
I just wanted to thank Phindile and Kim for their concerted effort to resolve this issue. Since I posted this complaint they have contacted me almost daily to provide feedback on the problem. I can finally say that I have been allocated my full 100GIG's!!! Over and above that they have given me R500 to compensate for the 2 month delay.
Great service guys, thanks again!
I just wanted to thank Phindile and Kim for their concerted effort to resolve this issue. Since I posted this complaint they have contacted me almost daily to provide feedback on the problem. I can finally say that I have been allocated my full 100GIG's!!! Over and above that they have given me R500 to compensate for the 2 month delay.
Great service guys, thanks again!
Mondo's replyOfficial
11 Jan 2023, 14:27Mondo's reply11 Jan 2023, 14:27
Official