Rewardsco full of empty promises

A friend of mine received a call on the 8th of February and purchased 2 cell phones and 2 sim cards from Buy Mondo which is a company owned by Rewardsco. on the 15th of Feb she received the incorrect order and was told that the agent that sold her the phones captured the incorrect price and that my friend (Roxanne) has to pay a higher fee than previously told. Roxanne called into customer services numerous times and a consultant by the name of Ryan assured her that she will pay the original price that was quoted and her order will be rectified. up until today, the 27th of February no one has contacted Roxanne. Ryan **** on numerous occasions. Ryan was not knowledgable and should have not **** to Roxanne on numerous occasions. Maybe Ryan should be taken of the dialer and go back into training. Rewardsco seems to be a company that teaches their agents to be unprofessional. they are full of empty promises. Roxanne will be taking this up to the Ombudsman.