nN
nazlierozant N

1 reviews | Active since May 2017

28 Apr 2020, 09:42

Rewardsco *****

Rewards co contacted me for a mtn contract. When they contacted me the agent advised that the contract was 380 and nothing more. When i received the contract via the courier i received the phone with two mtn sim cards. 2 different numbers one was with airtime and tge other with data. I have contacted mtn to find out about this they said that i will need to contact rewardsco coz they are the company that opened the contract for me and that im paying for two contracts my bill came to over R600. 00 mtn cant do anything about this. I will be taking this further i cant get through to rewardsco cause tge line keeps on dropping after 2minutes. Im requesting the full call recording from start to end as im going to court with this cause this is *****. Im also working in a contact centre and if you dont give me what was offered on that day the contract is null and void. Somone needs to contact me asap. To get this sorted because im not leaving this so.

0
Replies (4)
Mondo
Mondo's reply30 Apr 2020, 09:39
Official
Good Day Nabilah, 

As discussed with the account holder, the above query has been escalated to our ***** and risk team.

We will revert with feedback.
Kind Regards, 

Mondo Team 
nN
nazlierozant N's update03 May 2020, 06:03
Reviewer Update
Im still awaiting feedback.
Tge lady i spoke to 5days ago advised that she will get back to me with feedback by end of day, and yet its 5 days past and no feedback was given and my money has been taken and. I still have 2sims contracts. If you could kindly just send me the script that was read and the full call recording from the opening to the close of the call please.
Mondo
Mondo's reply06 May 2020, 16:54
Official
Good Day Nabilah, 

Kindly note that we have made contact with the account holder to provide the update however we were disconnected.

Please advise what is the best possible time to contact the account holder.

Kind Regards, 

Mondo Team
Mondo
Mondo's reply12 May 2020, 14:43
Official
Good Day Nabilah, 

Kindly note that we have attempted contacting the account holder again to provide an update with no success.

Please advise what is the best possible time to contact the account holder.

Kind Regards, 

Mondo Team