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Grant G

1 reviews | Active since Nov 2019

01 Nov 2019, 11:23

Rewardsco appalling service

Absolute appalling service by Rewardsco to say the least. I took out a contract in June-19 with Rewardsco for MTN product and service and decided to return the product by poor service by MTN, since then I contacted Rewardsco to give them the necessary information and I have followed up numerous times since July and we are in Nove-2019 and I am still getting debited each month still for not using MTN service at all.I still dont have a clear answer on when I will get my money back and when will I stop getting debited for a service I am not using at all.

You guys are quick to take money but slow to return it

0
Replies (4)
Mondo
Mondo's reply01 Nov 2019, 11:31
Official
Good Day Grant, 

Thank you for raising your query with us.

Please email us on *** with your contact details in order to assist with your query.

Kind Regards,

Mondo Team
Mondo
Mondo's reply05 Nov 2019, 09:08
Official
Good Day Grant, 

Please note that we have escalated your request to the network service provider and advised that priority should be placed on this.

We will keep you updated on the progress of this.
Kind Regards,

Mondo Team
Mondo
Mondo's reply07 Nov 2019, 16:00
Official
Good Day Grant, 

Please note that your cancellation is still in progress.

We will keep you updated on the progress of this.
Kind Regards,

Mondo Team
Mondo
Mondo's reply12 Nov 2019, 09:34
Official
Good Day Grant, 

Please note that our team has attempted contacting you however we haven’t been successful. 
 Your cancellation has been successful and your query is resolved. 
We have emailed the feedback to you.

Should you have any further queries please feel  free to call us on *** or email us. 
Kind Regards,

Mondo Team