Reply on Hello Peter, still no contact

<br> <br> i already put a complaint up on Hello Peter addressed to Vodacom concerning the package i ordered from Mondo that was promised in 3-4 days, it is now a month later and Ram Couriers have still not received the package from Vodacom.<br> <br> Vodacom rep**** to my Hello Peter complaint the exact same day yet i have had no contact concerning this issue. Its two days later!<br> <br> What does a person need to do to? Just because the company replies on Hello Peter, doesnt mean the problem is solved. Do you have so many complaints that you just put a person in place to reply on Hello Peter yet still do Jack ###$ about anything?????<br> <br> PATHETIC SERVICE!!!