HD
Herman D
1 reviews | Active since Oct 2019
12 Jul 2022, 11:45
Repeating my request over and over without an outcome
I am changing my review and altering my rating for Mondo to 2 stars. The very first phone call was raising hope and giod expectations with me. But now after one month of no resolution to my request, I am frustrated! I phoned out all my airtime to keep on repeating my request over and over again! Then the operators just tell me that "today we'll escalate it, and you should get an email at the end of the day" For 30 days now!
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Replies (2)
Mondo's replyOfficial
12 Jul 2022, 11:59Good day Herman D,
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Your Case Number is: RCO248630
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Your Case Number is: RCO248630
Regards,
The Mondo Team
Mondo's reply12 Jul 2022, 11:59
Official
Good day Herman D,
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Your Case Number is: RCO248630
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Your Case Number is: RCO248630
Regards,
The Mondo Team
Mondo's replyOfficial
02 Aug 2022, 15:41Hi Herman,
Trust you are well.
Please note that your recent Vodacom cancellation has been done.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent Vodacom cancellation has been done.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply02 Aug 2022, 15:41
Official
Hi Herman,
Trust you are well.
Please note that your recent Vodacom cancellation has been done.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your recent Vodacom cancellation has been done.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team