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Leon L

1 reviews | Active since Jul 2020

16 Aug 2021, 16:55

RE:Mtn Contract issue ‐ *** [KMV945]

RE: Contract issue ‐ *** [KMV945] I had ordered online a MTN contract with package Mtn mega gigs xs and after , payment I received a useless package my mtnchoice flexi r120, I have a phone which only gets airtime that I can't buy data with very frustrating.

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Replies (5)
Mondo
Mondo's reply16 Aug 2021, 16:57
Official
Hi Leon,
 
Thank you for taking the time to write to us about your MTN Query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO130926
 
Regards,
 
The Mondo Team
LL
Leon L's update16 Aug 2021, 17:29
Reviewer Update
Hi there , I hope we can solve this issue ASAP because there is nothing I can do with a new phone and an airtime only MTN packag that is impossible to convert to data, especially since I chose the MTN MEGA GIGS XS deal knowing well what that package is offering.
Mondo
Mondo's reply17 Aug 2021, 07:33
Official
Good day,

We do apologize for the inconvenience caused.

Kindly note that you will receive a call within today regarding your query.

Regards,
The Mondo Team
Mondo
Mondo's reply17 Aug 2021, 13:25
Official
Hi Leon,

Trust you are well.

As per your telephonic discussion with Nicole, please note that an investigation has been logged to have the sale call recording assessed.

Once we receive feedback, we will advise you accordingly.

Regards,
The Mondo Team
Mondo
Mondo's reply23 Aug 2021, 10:58
Official
Hi Leon,

Trust you are well.

As discussed with Nicole, please note that your query was deemed invalid.

Your query will now be closed.

Thank you for allowing us to look into your query.

Please call or email us if you have any further queries.

Regards, 
 
The Mondo Team