SM
Sibongile M
1 reviews | Active since Aug 2018
22 Jun 2022, 07:52
REMOVE MY DETAILS FROM YOUR SYSTEM
********** company. This morning I received a notification from my bank that I need to approve a debit order but I never took a contract with your company!!!!!!! Remove my details from your system!!!I DON'T EVEN KNOW HOW YOU GOT MY BANK DETAILS, VIOLATION OF POPI ACT!!!!!!
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
22 Jun 2022, 08:14Good day Sibongile,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the inconvenience caused.
Kindly note that we are looking into your query and will provide you with an update soon.
Your Case Number is: RCO241777
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the inconvenience caused.
Kindly note that we are looking into your query and will provide you with an update soon.
Your Case Number is: RCO241777
Regards,
The Mondo Team
Mondo's reply22 Jun 2022, 08:14
Official
Good day Sibongile,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the inconvenience caused.
Kindly note that we are looking into your query and will provide you with an update soon.
Your Case Number is: RCO241777
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the inconvenience caused.
Kindly note that we are looking into your query and will provide you with an update soon.
Your Case Number is: RCO241777
Regards,
The Mondo Team
Mondo's replyOfficial
25 Jun 2022, 14:22Hi Sibongile,
Trust you are well.
Please note that there was 1 contract processed for your in April and 2 contracts processed in June.
Due to the above review, kindly provide us with the below documents and we will escalate this to the MTN ***** Department in order to assist with an urgent cancellation and refund.
Trust you are well.
Please note that there was 1 contract processed for your in April and 2 contracts processed in June.
Due to the above review, kindly provide us with the below documents and we will escalate this to the MTN ***** Department in order to assist with an urgent cancellation and refund.
- Certified ID Copy
- Certified Affidavit from SAPS
- Proof of Address
You may send your details to ***.
Kindly note that we have sent your details to the relevant department to remove your details from our calling list.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
Mondo's reply25 Jun 2022, 14:22
Official
Hi Sibongile,
Trust you are well.
Please note that there was 1 contract processed for your in April and 2 contracts processed in June.
Due to the above review, kindly provide us with the below documents and we will escalate this to the MTN ***** Department in order to assist with an urgent cancellation and refund.
Trust you are well.
Please note that there was 1 contract processed for your in April and 2 contracts processed in June.
Due to the above review, kindly provide us with the below documents and we will escalate this to the MTN ***** Department in order to assist with an urgent cancellation and refund.
- Certified ID Copy
- Certified Affidavit from SAPS
- Proof of Address
You may send your details to ***.
Kindly note that we have sent your details to the relevant department to remove your details from our calling list.
We do apologize for the inconvenience caused.
Regards,
The Mondo Team
SM
Sibongile M's updateReviewer Update
06 Jul 2022, 10:04I sent these documents already
SM
Sibongile M's update06 Jul 2022, 10:04
Reviewer Update
I sent these documents already
Mondo's replyOfficial
11 Jul 2022, 14:26Hi Sibongile,
Please note that we have received your mail and ***** cases have been logged for each of the numbers under your name.
Once cancellation is done, we will advise you accordingly.
Regards,
The Mondo Team
Please note that we have received your mail and ***** cases have been logged for each of the numbers under your name.
Once cancellation is done, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's reply11 Jul 2022, 14:26
Official
Hi Sibongile,
Please note that we have received your mail and ***** cases have been logged for each of the numbers under your name.
Once cancellation is done, we will advise you accordingly.
Regards,
The Mondo Team
Please note that we have received your mail and ***** cases have been logged for each of the numbers under your name.
Once cancellation is done, we will advise you accordingly.
Regards,
The Mondo Team
Mondo's replyOfficial
18 Jul 2022, 09:57Hi Sibongile,
Trust you are well.
Please note that the MTN line which was not authorized by you has been cancelled and deactivated.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that the MTN line which was not authorized by you has been cancelled and deactivated.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Mondo's reply18 Jul 2022, 09:57
Official
Hi Sibongile,
Trust you are well.
Please note that the MTN line which was not authorized by you has been cancelled and deactivated.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that the MTN line which was not authorized by you has been cancelled and deactivated.
Your query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team