Remaining Device Charges

Absolutely disappointed at the service I have received. My MTN app kept telling me that I am due for an upgrade every time I logged in. I called MTN to do the upgrade and the agent advised that I can upgrade but I will charged for the remainder of the contract. I asked her then why do I get the message on my app if I am not technically due for an upgrade and they could not really answer me. Be as it may I said no let’s wait until the contract is actually due for the upgrade. Fast forward to the future I get a call from an agent telling me that I am due for an upgrade. I said Are you sure???? Another agent just told me that I cannot because I will be billed for the remainder of the contract. She assured me that I will NOT be billed because I am legit due for an upgrade. Great, then let’s do it. Everything done and processed. Great service. Received new phone. Happiness. Bill arrives……..almost R600.00 more charged on my account for you guessed it “Remaining device charge”. Called MTN, they can’t help me. I have to call ***. Called the number provided. Mondo. Spoke to an agent. Told her my story and asked for the recording as I am pretty sure that the remaining contract costs were discussed, and I would only proceed if I am not being billed. I would like a refund as I have not consented to these charges. She said the only thing they can do is log an investigation and the agent will get reprimanded and I will NEVER get my credit back. That’s it. So I ended the call with Well that was a waste of a call. Thank you Goodbye. Thanks MTN and Mondo. I have been a MTN client for over twenty years and this is how customers get treated. I think I will now by moving over to a different provider. Almost R600.00 out of pocket that I will never get back. Thanks Mondo agent for putting me out of pocket. Hope you enjoy your commission on my contract and lying to me.