NC
Nomthandazo C
1 reviews | Active since Oct 2019
20 Oct 2021, 11:23
Regret
Where do I even begin, terrible service ever, App**** for contract on line and I clearly explained that I needed to keep my number so I will need to port from Vodacom to MTN worse decision ever. Should have stayed with vodacom. I have been given the run around calls in everyday trying to get this sorted. Moving my contract details to my existing number is a mission, every time I call in I get different feedback every time. I am now tired and regretting taking up this contract in the 1st place. Will not recommend them to any of my colleagues.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
20 Oct 2021, 12:31Hi Nomthandazo,
Thank you for taking the time to write to us about your MTN port enquiry.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO144995
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN port enquiry.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO144995
Regards,
The Mondo Team
Mondo's reply20 Oct 2021, 12:31
Official
Hi Nomthandazo,
Thank you for taking the time to write to us about your MTN port enquiry.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO144995
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN port enquiry.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO144995
Regards,
The Mondo Team
NC
Nomthandazo C's updateReviewer Update
11 Nov 2021, 19:49There is no point in apologizing on this today is the 11th of November and I still can not receive calls and so on but at the end of the month you will deduct my account. Your call centre is a waste of time. They do not even speak the same language.
NC
Nomthandazo C's update11 Nov 2021, 19:49
Reviewer Update
There is no point in apologizing on this today is the 11th of November and I still can not receive calls and so on but at the end of the month you will deduct my account. Your call centre is a waste of time. They do not even speak the same language.