REFUSE TO SEND CALL RECORDING TO CANCELL CONTRACT
Mondo left a bitter taste in my month. they told me that i dont renew my contract with vodacom i will loose my number. they i can cancell anytime because it will be on a monthly bases. i did request the recording but they cant give it to me as i have to go to vodacom shop.
I AM FUMING
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Replies (2)
Mondo's replyOfficial
14 Oct 2021, 13:24Hi Elvis,
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO143566
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO143566
Regards,
The Mondo Team
Mondo's reply14 Oct 2021, 13:24
Official
Hi Elvis,
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO143566
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO143566
Regards,
The Mondo Team
Mondo's replyOfficial
14 Feb 2022, 15:17Hi Elvis,
Trust you are well.
Please note that we are only able to send the sale call recording to a Vodacom direct store.
While you are at the store you may contact us on ***, we will speak to the consultant and upload the call to the store.
We do apologize for our delayed response.
Your query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that we are only able to send the sale call recording to a Vodacom direct store.
While you are at the store you may contact us on ***, we will speak to the consultant and upload the call to the store.
We do apologize for our delayed response.
Your query will now be closed.
Regards,
The Mondo Team
Mondo's reply14 Feb 2022, 15:17
Official
Hi Elvis,
Trust you are well.
Please note that we are only able to send the sale call recording to a Vodacom direct store.
While you are at the store you may contact us on ***, we will speak to the consultant and upload the call to the store.
We do apologize for our delayed response.
Your query will now be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that we are only able to send the sale call recording to a Vodacom direct store.
While you are at the store you may contact us on ***, we will speak to the consultant and upload the call to the store.
We do apologize for our delayed response.
Your query will now be closed.
Regards,
The Mondo Team