refuse to cancel contract
<p>Dont ever take out a contract with Mondo mobile (vodacoms rewards company South Africa) as they have refused to cancel a router contract i took out last year. Its now been 3 months and they have not carried out any action to proceed with cancelation.</p>
Good day Nabeel,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
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Good day Nabeel,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Good day.
this is the same feedback i get from your customer care centre when i dial ********** .
reference number 67144 from the 22nd of Novmebr 2016
i am absolutley disgusted at the incompetance of your staff.
Please note : i arranged with vodacom customer cancelations department to eventually pick up the device last week because MONDO could not since November 2016 giving me the same story over and over. Now that they (vodacom - REF K ********** ) have it nobody is canceling the contract including vodacom because they say MONDO must carry out the cancellation. when they havnt actioned anything to this date. i have a record of the refernce numbers and calls to MONDO &vodacom and a list of personel i have dealt with for the last 3 months. Vodacom have told me to wait 7 to 21 working days on feedback for this. so now i must wait 4 months before some one can tell me what is going on and what is being done.
Pleae can you treat this matter with utmost importance.
Kind regards
Good day.
this is the same feedback i get from your customer care centre when i dial ********** .
reference number 67144 from the 22nd of Novmebr 2016
i am absolutley disgusted at the incompetance of your staff.
Please note : i arranged with vodacom customer cancelations department to eventually pick up the device last week because MONDO could not since November 2016 giving me the same story over and over. Now that they (vodacom - REF K ********** ) have it nobody is canceling the contract including vodacom because they say MONDO must carry out the cancellation. when they havnt actioned anything to this date. i have a record of the refernce numbers and calls to MONDO &vodacom and a list of personel i have dealt with for the last 3 months. Vodacom have told me to wait 7 to 21 working days on feedback for this. so now i must wait 4 months before some one can tell me what is going on and what is being done.
Pleae can you treat this matter with utmost importance.
Kind regards
Hi Nabeel,
We have not been successful contacting you, however, we trust that your query has now been resolved.
Should you have any further queries please feel free to contact.
Regards,
Mondo Team
***
Hi Nabeel,
We have not been successful contacting you, however, we trust that your query has now been resolved.
Should you have any further queries please feel free to contact.
Regards,
Mondo Team
***