REFUND QUERY

Item: Mondo
Rating: 1
Author: Mahlogonolo P

The consultant sold me a month to month contract, when i wanted to cancel they told me that it's a 24 months contract & i have to pay a cancellation fee to cancel. They promised to pay the cancellation fee but MTN deducted the fee from my account. Have been trying to get a refund from Mondo from the beginning of the month, all i get is they are waiting for feedback from their credit team. I'm so fed up with Mondo.

Helpful (0)

Replies (4)

Mondo's replyOfficial

29 Jul 2022, 16:03

Good day Mahlogonolo,

Thank you for taking the time to write to us about your MTN cancellation .

We sincerely apologize for the level of service you have received.

Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.

Your Case Number is: RCO214840 .

Regards,

The Mondo Team

Mondo's reply29 Jul 2022, 16:03

Official

Mondo's replyOfficial

01 Aug 2022, 10:03

Hi Mahlogonolo,

Please note that your MTN cancellation and credit was done.

Due to the above, a proof of payment request has been sent to our finance team.

Once we receive the POP, we will email it to you.
Regards,

The Mondo Team

Mondo's reply01 Aug 2022, 10:03

Official

Mahlogonolo P's updateReviewer Update

15 Aug 2022, 08:21

Good day Mondo Teams

I still have not received a refund nor POP, when am i going to receive my refund?

Mahlogonolo P's update15 Aug 2022, 08:21

Reviewer Update

Good day Mondo Teams

I still have not received a refund nor POP, when am i going to receive my refund?

Mondo's replyOfficial

31 Oct 2022, 13:37

Hi Mahlogonolo,

Please note that as per the MTN system, credit was passed to your account.

Regards,

The Mondo Team

Mondo's reply31 Oct 2022, 13:37

Official

Hi Mahlogonolo,

Please note that as per the MTN system, credit was passed to your account.

Regards,

The Mondo Team