TN
Themba N
1 reviews | Active since Jul 2022
23 Jan 2023, 14:55
Refund me
Mondo according to me it's **** company they sent a device to me in February 2022 which was not even working I paid for that device for a period of ten months now Mondo and MTN no0ne is willing to refund me my money yet they took a device
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
23 Jan 2023, 15:03Hi,
Thank you for taking the time to write to us about your MTN credit query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO307803
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN credit query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO307803
Regards,
The Mondo Team
Mondo's reply23 Jan 2023, 15:03
Official
Hi,
Thank you for taking the time to write to us about your MTN credit query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO307803
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN credit query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO307803
Regards,
The Mondo Team
TN
Themba N's updateReviewer Update
23 Jan 2023, 15:17I will wait for your consultant to call me cause you just ignore my calls I had been calling mondo company but they drop my calls all I need it's my money that's all cause to me you **** me and ran away
TN
Themba N's update23 Jan 2023, 15:17
Reviewer Update
I will wait for your consultant to call me cause you just ignore my calls I had been calling mondo company but they drop my calls all I need it's my money that's all cause to me you **** me and ran away
Mondo's replyOfficial
23 Jan 2023, 15:42Hi Themba,
We do apologize for the inconvenience and delay in assistance.
Regards,
The Mondo Team
We do apologize for the inconvenience and delay in assistance.
Regards,
The Mondo Team
Mondo's reply23 Jan 2023, 15:42
Official
Hi Themba,
We do apologize for the inconvenience and delay in assistance.
Regards,
The Mondo Team
We do apologize for the inconvenience and delay in assistance.
Regards,
The Mondo Team
TN
Themba N's updateReviewer Update
23 Jan 2023, 17:55You did it in purpose cause one guy by the name of Terrence Maposa said I must not call mondo again yet I call because I paid my money I don't call mondo because I am lunatic I call because you **** me
TN
Themba N's update23 Jan 2023, 17:55
Reviewer Update
You did it in purpose cause one guy by the name of Terrence Maposa said I must not call mondo again yet I call because I paid my money I don't call mondo because I am lunatic I call because you **** me
Mondo's replyOfficial
20 Feb 2023, 14:24Hi Themba,
Trust you are well.
Please note that the above individual is an MTN employee and does not work at Mondo.
Kindly note that Mondo is a trade partner to MTN, therefore, we have limited access to the MTN system. We have sent a request to the MTN team for urgent assistance.
Regards,
The Mondo Team
Trust you are well.
Please note that the above individual is an MTN employee and does not work at Mondo.
Kindly note that Mondo is a trade partner to MTN, therefore, we have limited access to the MTN system. We have sent a request to the MTN team for urgent assistance.
Regards,
The Mondo Team
Mondo's reply20 Feb 2023, 14:24
Official
Hi Themba,
Trust you are well.
Please note that the above individual is an MTN employee and does not work at Mondo.
Kindly note that Mondo is a trade partner to MTN, therefore, we have limited access to the MTN system. We have sent a request to the MTN team for urgent assistance.
Regards,
The Mondo Team
Trust you are well.
Please note that the above individual is an MTN employee and does not work at Mondo.
Kindly note that Mondo is a trade partner to MTN, therefore, we have limited access to the MTN system. We have sent a request to the MTN team for urgent assistance.
Regards,
The Mondo Team