RN
Rirhandzu N
1 reviews | Active since May 2015
07 Oct 2021, 15:48
Refund for debited account
I don't know how many times I have to write on hello Peter to get traction on the amount that was deducted while the contract was canceled within the 7 day cooling of period.
RCO131509 is one of the thousand reference numbers I have been given after each call.
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
07 Oct 2021, 15:51Hi Rirhandzu,
Trust you are well.
Thank you for taking the time to write to us about your MTN refund.
As per our records, a follow up on refund has been escalated to MTN.
Once we received feedback of the refund, we will advise you accordingly.
Case No: RCO131509
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us about your MTN refund.
As per our records, a follow up on refund has been escalated to MTN.
Once we received feedback of the refund, we will advise you accordingly.
Case No: RCO131509
Regards,
The Mondo Team
Mondo's reply07 Oct 2021, 15:51
Official
Hi Rirhandzu,
Trust you are well.
Thank you for taking the time to write to us about your MTN refund.
As per our records, a follow up on refund has been escalated to MTN.
Once we received feedback of the refund, we will advise you accordingly.
Case No: RCO131509
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us about your MTN refund.
As per our records, a follow up on refund has been escalated to MTN.
Once we received feedback of the refund, we will advise you accordingly.
Case No: RCO131509
Regards,
The Mondo Team
RN
Rirhandzu N's updateReviewer Update
07 Oct 2021, 16:24A follow up has been escalated to MTN for the past 4 months. Can I deal with MTN myself because your escalations seems to provide no results
RN
Rirhandzu N's update07 Oct 2021, 16:24
Reviewer Update
A follow up has been escalated to MTN for the past 4 months. Can I deal with MTN myself because your escalations seems to provide no results
Mondo's replyOfficial
07 Oct 2021, 16:45Good day,
Please note that we send out an escalation to the admin team of MTN, therefore, there is no direct line for customers to contact the admin team.
Regards,
The Mondo Team
Please note that we send out an escalation to the admin team of MTN, therefore, there is no direct line for customers to contact the admin team.
Regards,
The Mondo Team
Mondo's reply07 Oct 2021, 16:45
Official
Good day,
Please note that we send out an escalation to the admin team of MTN, therefore, there is no direct line for customers to contact the admin team.
Regards,
The Mondo Team
Please note that we send out an escalation to the admin team of MTN, therefore, there is no direct line for customers to contact the admin team.
Regards,
The Mondo Team