RN
Rirhandzu N
1 reviews | Active since May 2015
19 Aug 2021, 10:40
Refund for canceled contract
I canceled a sim card contract with mondo for the mtn minute I needed and was sent a airtime contract/sim card within their 7 days cool off period. To my surprise I still got debited. I have been calling mondo regarding my refund from the 1 of June 2021, to date I keep being told that an email will be sent to mtn to pass the credit. The service is really bad and annoying
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
19 Aug 2021, 10:44Hi Rirhandzu,
Thank you for taking the time to write to us about your MTN refund.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO131509
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN refund.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO131509
Regards,
The Mondo Team
Best regards,
Mondo's reply19 Aug 2021, 10:44
Official
Hi Rirhandzu,
Thank you for taking the time to write to us about your MTN refund.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO131509
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN refund.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO131509
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
20 Aug 2021, 14:46Hi Rirhandzu,
Trust you are well.
Please note that a request has been escalated to the MTN department regarding your refund.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that a request has been escalated to the MTN department regarding your refund.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Best regards,
Mondo's reply20 Aug 2021, 14:46
Official
Hi Rirhandzu,
Trust you are well.
Please note that a request has been escalated to the MTN department regarding your refund.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that a request has been escalated to the MTN department regarding your refund.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Best regards,