1 reviews | Active since Sept 2017
Refund due to inability to order services correctly
Good Morning Mondo
One week has gone and I still have not gotten a reply from your team regarding this update?
I would like to know when I will be refunded accordingly, as stated, it was somebody from the Mondo Team who processed the order correctly, and I do not believe I should be out of pocket due to a service providers wrong doing. Can I please have a date to when I will be refunded?
Kim Pillay contacted me last week Thursday, I am still awaiting a reply from her regarding this billing issue. I expect it to be resolved as soon as possible, as Yantan said it would take a week once I sent through the invoice for me to be refunded, it has now been 2 weeks and I am still not getting any joy from your company.
Your Urgent response will be greatly appreciated.
Kind Regards
Jaroshen
Dear Jaroshen,
Thank you for notifying us of the challenges you have experienced with regards to this query being resolved.
As per our discussion with our consultant, the credit has already been processed from the service provider.
We are awaiting feedback from the Billing Department on the date this will reflect in your account.
We will ensure you are kept updated on the progress of this.
Kind Regards,
The Mondo Team
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Dear Jaroshen,
Thank you for notifying us of the challenges you have experienced with regards to this query being resolved.
As per our discussion with our consultant, the credit has already been processed from the service provider.
We are awaiting feedback from the Billing Department on the date this will reflect in your account.
We will ensure you are kept updated on the progress of this.
Kind Regards,
The Mondo Team
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Dear Jaroshen,
Thank you for allowing us to investigate your complaint. As per your discussion with Kim your query has been resolved. We would like to apologize for any inconvenience caused.
Please do not hesitate to contact us should you have any further queries.
Kind Regards
Mondo Customer Care
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Dear Jaroshen,
Thank you for allowing us to investigate your complaint. As per your discussion with Kim your query has been resolved. We would like to apologize for any inconvenience caused.
Please do not hesitate to contact us should you have any further queries.
Kind Regards
Mondo Customer Care
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