1 reviews | Active since Oct 2015
Refund and Return of Mobile Device
I was sold a Vodacom Mobile Data device over the phone by a representative of MONDO, but was informed on the call that there would be no fee associated with it as it was a reward for being a longstanding client of Vodacom. I was informed I could load data on it but the device would be free. I accepted the terms over the phone but then noticed I was being billed R128 a month for the device and 2G of data it had on it. <br> When raising my concern with MONDO rewards over the phone, they investigated the issue and came back to me promptly stating they understood why I felt aggrieved and if i returned the unused device to them they'd cancel the contract and reimburse me for it.<br> During this process I dealt with Balungile \Bianca"Gwabe from MONDO and she was exceptionally understanding"
Thank you for taking the time to post a compliment on the excellent service you received by Bianca.
Here at Mondo we pride ourselves in providing consistent World Class Service to all customers and we are delighted that you are happy with the service that you received.
Please do not hesitate to contact us should you require any further assistance.
Kind Regards
Mondo Customer Care
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Thank you for taking the time to post a compliment on the excellent service you received by Bianca.
Here at Mondo we pride ourselves in providing consistent World Class Service to all customers and we are delighted that you are happy with the service that you received.
Please do not hesitate to contact us should you require any further assistance.
Kind Regards
Mondo Customer Care
***
