MM
MORGAN M
1 reviews | Active since Sept 2021
08 Nov 2021, 08:23
refund
it almost 7 months investigating just a mere cancellation and refund from poor mondo management. youre service is so bad that you treat me like a ****** ,whose right does not understand.there is no company that treat customers like you .. please what is your rules on cancellation and refunds ???
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
08 Nov 2021, 08:46Hi Morgan,
Trust you are well.
Thank you for taking the time to write to us.
Please note that a refund request has been escalated to the MTN team for urgent assistance.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us.
Please note that a refund request has been escalated to the MTN team for urgent assistance.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply08 Nov 2021, 08:46
Official
Hi Morgan,
Trust you are well.
Thank you for taking the time to write to us.
Please note that a refund request has been escalated to the MTN team for urgent assistance.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us.
Please note that a refund request has been escalated to the MTN team for urgent assistance.
We do apologize for the delay.
Regards,
The Mondo Team
MM
MORGAN M's updateReviewer Update
08 Nov 2021, 08:53your reply is the same.
m
M.T.N says they never receive your request ,i did phone now and i can email you the reply .they say my account is still active ,they will deduct every month and their refund is only 14 days.........do you agree or just replying email for your own benefit ???
m
M.T.N says they never receive your request ,i did phone now and i can email you the reply .they say my account is still active ,they will deduct every month and their refund is only 14 days.........do you agree or just replying email for your own benefit ???
MM
MORGAN M's update08 Nov 2021, 08:53
Reviewer Update
your reply is the same.
m
M.T.N says they never receive your request ,i did phone now and i can email you the reply .they say my account is still active ,they will deduct every month and their refund is only 14 days.........do you agree or just replying email for your own benefit ???
m
M.T.N says they never receive your request ,i did phone now and i can email you the reply .they say my account is still active ,they will deduct every month and their refund is only 14 days.........do you agree or just replying email for your own benefit ???
MM
MORGAN M's updateReviewer Update
10 Nov 2021, 09:30today i phoned M.T.N TEAM ,THEY SAY I MUST ASK MONDO TO GIVE ME REFERENCE NUMBER FOR THEIR REQUEST FOR CANCELLATION AND REFUND BECAUSE ON THE SYSTEM SHOWS ACCOUNT STILL ACTIVE ?? who is fooling who ??? mtn or mondo
MM
MORGAN M's update10 Nov 2021, 09:30
Reviewer Update
today i phoned M.T.N TEAM ,THEY SAY I MUST ASK MONDO TO GIVE ME REFERENCE NUMBER FOR THEIR REQUEST FOR CANCELLATION AND REFUND BECAUSE ON THE SYSTEM SHOWS ACCOUNT STILL ACTIVE ?? who is fooling who ??? mtn or mondo
Mondo's replyOfficial
16 Nov 2021, 16:35Good day,
We do apologize for the inconvenience caused regarding your refund query.
Please note that we have sent through a follow up email to the MTN management team in order to assist with credit.
Regards,
The Mondo Team
We do apologize for the inconvenience caused regarding your refund query.
Please note that we have sent through a follow up email to the MTN management team in order to assist with credit.
Regards,
The Mondo Team
Mondo's reply16 Nov 2021, 16:35
Official
Good day,
We do apologize for the inconvenience caused regarding your refund query.
Please note that we have sent through a follow up email to the MTN management team in order to assist with credit.
Regards,
The Mondo Team
We do apologize for the inconvenience caused regarding your refund query.
Please note that we have sent through a follow up email to the MTN management team in order to assist with credit.
Regards,
The Mondo Team