MM
MORGAN M
1 reviews | Active since Sept 2021
01 Oct 2021, 12:01
refund
today,i decided to phone MTN and i spoke to the manager at the head- office,it regarding to my refund of which i waited for 2 months through mondo .the answer from the MTN MANAGER REF NO. *** . says there was no mondo cancellation request from them and they dont take 2 months to sort out refund,it take atleast 14 days. he says mondo is telling me lies and according to their system,my account is active because they deducted yesterday. mondo manangement are taking their customers for a ride and they undermine my rights.
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Replies (3)
Mondo's replyOfficial
01 Oct 2021, 12:10Hi Morgan,
Trust you are well.
Thank you for taking the time to write to us about your MTN cancellation query.
Please note that a follow up on cancellation has been sent to MTN.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Case Number: RCO137742
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us about your MTN cancellation query.
Please note that a follow up on cancellation has been sent to MTN.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Case Number: RCO137742
Regards,
The Mondo Team
Mondo's reply01 Oct 2021, 12:10
Official
Hi Morgan,
Trust you are well.
Thank you for taking the time to write to us about your MTN cancellation query.
Please note that a follow up on cancellation has been sent to MTN.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Case Number: RCO137742
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us about your MTN cancellation query.
Please note that a follow up on cancellation has been sent to MTN.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Case Number: RCO137742
Regards,
The Mondo Team
MM
MORGAN M's updateReviewer Update
01 Oct 2021, 15:17HI MONDO.
IF YOU CAN PROOF TO ME THAT MTN MANAGER IS TELLING ME WRONG,I WILL KNOW THAT YOU DID ASK FOR CANCELLATION. , BUT YOU KEEP ON TELLING ME THAT YOU STILL WAITING FOR MTN.
ITS BEEN 2 MONTHS AND WHY MTN SYSTEM SAYS ACCOUNT IS ACTIVE ??
IF YOU CAN PROOF TO ME THAT MTN MANAGER IS TELLING ME WRONG,I WILL KNOW THAT YOU DID ASK FOR CANCELLATION. , BUT YOU KEEP ON TELLING ME THAT YOU STILL WAITING FOR MTN.
ITS BEEN 2 MONTHS AND WHY MTN SYSTEM SAYS ACCOUNT IS ACTIVE ??
MM
MORGAN M's update01 Oct 2021, 15:17
Reviewer Update
HI MONDO.
IF YOU CAN PROOF TO ME THAT MTN MANAGER IS TELLING ME WRONG,I WILL KNOW THAT YOU DID ASK FOR CANCELLATION. , BUT YOU KEEP ON TELLING ME THAT YOU STILL WAITING FOR MTN.
ITS BEEN 2 MONTHS AND WHY MTN SYSTEM SAYS ACCOUNT IS ACTIVE ??
IF YOU CAN PROOF TO ME THAT MTN MANAGER IS TELLING ME WRONG,I WILL KNOW THAT YOU DID ASK FOR CANCELLATION. , BUT YOU KEEP ON TELLING ME THAT YOU STILL WAITING FOR MTN.
ITS BEEN 2 MONTHS AND WHY MTN SYSTEM SAYS ACCOUNT IS ACTIVE ??
Mondo's replyOfficial
01 Oct 2021, 15:30Hi Morgan,
Trust you are well.
Please note that your MTN line is still active, therefore, a follow up on cancellation was sent to MTN.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line is still active, therefore, a follow up on cancellation was sent to MTN.
Regards,
The Mondo Team
Mondo's reply01 Oct 2021, 15:30
Official
Hi Morgan,
Trust you are well.
Please note that your MTN line is still active, therefore, a follow up on cancellation was sent to MTN.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN line is still active, therefore, a follow up on cancellation was sent to MTN.
Regards,
The Mondo Team