MM
MORGAN M
1 reviews | Active since Sept 2021
18 Oct 2021, 12:32
REFUND
today i receIved email from m.t.n customer care manager by the name of shanice raymer reference number ***.it was telling me MONDO IS TELLING ME WRONG INFORMATION ABOUT MY REFUND BECAUSE M.T.N SAYS REFUND CANNOT TAKES 3 MONTHS TO CANCEL. MONDO MANAGEMENT IM GOING TO REPORT TO YOU TO CONSUMER COUNCIL ,YOU VIOLATED MY RIGHTS AS A CUSTOMER.
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Replies (3)0
Replies (3)
Mondo's replyOfficial
18 Oct 2021, 12:40Hi Morgan,
Trust you are well.
Thank you for taking the time to write to us about your MTN pending cancellation.
Kindly note that this has been escalated to the MTN cancellations team.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us about your MTN pending cancellation.
Kindly note that this has been escalated to the MTN cancellations team.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply18 Oct 2021, 12:40
Official
Hi Morgan,
Trust you are well.
Thank you for taking the time to write to us about your MTN pending cancellation.
Kindly note that this has been escalated to the MTN cancellations team.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us about your MTN pending cancellation.
Kindly note that this has been escalated to the MTN cancellations team.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
MM
MORGAN M's updateReviewer Update
18 Oct 2021, 12:47HOW MANY TIMES YOU REPLY THAT MY CANCELLATION IS WITH M.T.N. TEAM WHEREAS M.T.N EMAIL ME TODAY THAT THERE IS NO SUCH REQUEST ????
MM
MORGAN M's update18 Oct 2021, 12:47
Reviewer Update
HOW MANY TIMES YOU REPLY THAT MY CANCELLATION IS WITH M.T.N. TEAM WHEREAS M.T.N EMAIL ME TODAY THAT THERE IS NO SUCH REQUEST ????
Mondo's replyOfficial
18 Oct 2021, 13:02Good day,
Please note that all cancellations are sent to the MTN cancellations team and there is no direct line for the cancellations team.
Kindly note that as per our records, your cancellation is currently in progress.
We do apologize for the level of service which you have received thus far.
Regards,
The Mondo Team
Please note that all cancellations are sent to the MTN cancellations team and there is no direct line for the cancellations team.
Kindly note that as per our records, your cancellation is currently in progress.
We do apologize for the level of service which you have received thus far.
Regards,
The Mondo Team
Mondo's reply18 Oct 2021, 13:02
Official
Good day,
Please note that all cancellations are sent to the MTN cancellations team and there is no direct line for the cancellations team.
Kindly note that as per our records, your cancellation is currently in progress.
We do apologize for the level of service which you have received thus far.
Regards,
The Mondo Team
Please note that all cancellations are sent to the MTN cancellations team and there is no direct line for the cancellations team.
Kindly note that as per our records, your cancellation is currently in progress.
We do apologize for the level of service which you have received thus far.
Regards,
The Mondo Team