SD
Simesihle D
1 reviews | Active since Sept 2021
28 Sept 2021, 19:49
Refund
App**** for MTN contract through Mondo, SIM card was not delivered, called customer service and was told to get a sim swap as the SIM card was processed as delivered on their side, was told to email proof of payment for the sim swap so so can be refunded. Did that and sent my bank statement several times, till this day so haven’t received my refund. Been calling and sending emails endlessly but their service is horrible. Proof of payment was sent on 03.09.2021 and still nothing
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Mondo's replyOfficial
28 Sept 2021, 20:04Hi Simesihle,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO139320
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO139320
Regards,
The Mondo Team
Mondo's reply28 Sept 2021, 20:04
Official
Hi Simesihle,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO139320
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO139320
Regards,
The Mondo Team