MM
MORGAN M

1 reviews | Active since Sept 2021

03 Nov 2021, 15:10

REFUND

Its sad that i must fight for my rights with **** mondo manangement only for cancellation and refund of my money,yesterday M.T.N DEDUCTED R669.00 because mondo never do cancellation of my contract now is 5 months complaining ,you have now voiletated my rights as the citizen of this country and it cannot takes 5 months to do refund and cancellation but takes 20 minutes to approve the contract....sis...always i get reply that they are busy with it ...for 5 months as if i done 1 billion contract .....please i dont have your sim and router ,they were return to MTN 6 MONTHS AGO .....WHY DEBIT MY ACCOUNT..???????????????????????

0
Replies (1)
Mondo
Mondo's reply03 Nov 2021, 16:59
Official
Hi Morgan,

Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO140587
 
Regards,
 
The Mondo Team