Reception Lady goes that extra mile

In December 2015 a telesales sold me a 2 G data Yet some 14 days later an modem and new Contract arrived. I called Vodacom directly and cancelled. 2 months later I am still paying. I visited the closed Vodacom who told to make contact with the telesales. To my surprise the reception lady, Miss Shaista Hassim picked up at\ Rewards CO \"and offered to help. Saying that she will not transfer me but rather go and get it resolved herself.<br> At this point I give my number thinking that I will never hear from this Miss Shaista ever again. Yet as promised she called me back within 10 minutes. At first she tried her best to get some compromise and try to repair the deal by explaining that a modem is the most cost effective way to get extra data. Yet after a short discussion understood why I did not want an 3 rd. devise. She cancelled the contract and even phoned me back 2 days later to confirmed when the funds will be reversed. <br> Well done to Miss Shaista , if that is not going the extra mile I do not know what is !! So a bad situation was turned around showing me once again that one person can make a difference. <br> "