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Neshan N
1 reviews | Active since Mar 2022
16 Mar 2022, 13:57
Really bad service
Got my upgrade superfast but it was the wrong color phone, i was told to go to a MTN store to return it, when i returned it i was told the contract had to be cancelled and it is still not cancelled after a week no one at Mondo can assist or tell me when the contract will be cancelled for me to reapply.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
16 Mar 2022, 14:03Good day Neshan,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO196621
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO196621
Regards,
The Mondo Team
Mondo's reply16 Mar 2022, 14:03
Official
Good day Neshan,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO196621
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO196621
Regards,
The Mondo Team
Mondo's replyOfficial
23 Mar 2022, 10:54Hi Neshan,
Trust you are well.
Please note that your MTN upgrade has been reversed, therefore, you will be able to reapply for a new upgrade.
The above query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN upgrade has been reversed, therefore, you will be able to reapply for a new upgrade.
The above query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Mondo's reply23 Mar 2022, 10:54
Official
Hi Neshan,
Trust you are well.
Please note that your MTN upgrade has been reversed, therefore, you will be able to reapply for a new upgrade.
The above query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN upgrade has been reversed, therefore, you will be able to reapply for a new upgrade.
The above query has been resolved and will be closed.
Should you require further assistance, please contact our Customer Service team.
Regards,
The Mondo Team